Teri Settnek
Gibsonia,PA
Summary
Dynamic Patient Services Representative with a proven track record at UPMC Passavant, excelling in customer service and insurance verification. Adept at enhancing patient satisfaction through effective communication and streamlined scheduling processes. Committed to maintaining HIPAA compliance while training staff to foster a collaborative environment.
Overview
37
37
years of professional experience
Work History
PATIENT SERVICES REPRESENTATIVE
UPMC PASSAVANT
06.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Assisted patients with insurance verification and eligibility inquiries, enhancing service delivery.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Educated patients on available services, improving overall patient satisfaction and engagement.
- Coordinated communication between medical staff and patients to streamline information flow.
- Maintained accurate electronic health records to ensure compliance with regulatory standards.
- Trained new staff on office protocols and systems, fostering a collaborative work environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used [Software] to schedule appointments.
MIDDLE SCHOOL ENGLISH TEACHER
PITTSBURGH SCHOOL DISTRICT
09.1988 - 06.2023
- Developed engaging lesson plans aligned with state standards to enhance student comprehension and interest in literature.
- Implemented differentiated instruction strategies to meet diverse learning needs and improve student performance.
- Integrated technology tools into classroom activities, fostering interactive learning experiences for students.
- Collaborated with colleagues to design interdisciplinary projects, promoting critical thinking and teamwork among students.
SUPPORT GENERALIST
UPMC MCCANDLESS
08.2022 - 12.2022
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Implemented electronic health record management, ensuring data accuracy and compliance with regulations.
- Assisted in training new staff on operational procedures and software systems, enhancing team performance.
- Streamlined patient intake processes, improving efficiency and enhancing overall patient experience.
VOLLEYBALL, BASKETBALL, SOFTBALL, COACH
PITTSBURGH SCHOOL DISTRICT
09.1988 - 06.2020
- Developed training programs to enhance player skills and performance.
- Led strategic game planning to optimize team competitiveness and success.
- Mentored assistant coaches, fostering professional growth and development.
- Analyzed game footage to identify areas for improvement and strategy adjustments.
Education
Bachelor of Science - Elementary Education/ATHLETIC TRAINING
UNIVERSITY OF PITTSBURGH
06-1988
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
- Appointment scheduling
- Payment collection
- Medical terminology
- Medical insurance
Timeline
PATIENT SERVICES REPRESENTATIVE
UPMC PASSAVANT
06.2023 - Current
SUPPORT GENERALIST
UPMC MCCANDLESS
08.2022 - 12.2022
MIDDLE SCHOOL ENGLISH TEACHER
PITTSBURGH SCHOOL DISTRICT
09.1988 - 06.2023
VOLLEYBALL, BASKETBALL, SOFTBALL, COACH
PITTSBURGH SCHOOL DISTRICT
09.1988 - 06.2020
Bachelor of Science - Elementary Education/ATHLETIC TRAINING
UNIVERSITY OF PITTSBURGH
BEGINNING A PROGRAM FOR CERTIFICATION IN MEDICAL CODING AND BILLING
CCAC MEDICAL BILLING AND CODING 12 MOS. CERTIFICATION