Sharon Feliz Labadie
Hazelton,PA
Summary
Accomplished Product and Marketing Specialist and General Manager at Old Navy, Gap, with a proven track record in enhancing customer engagement and satisfaction. Expert in sales forecasting and team collaboration, I have successfully managed cross-functional teams to exceed financial goals through innovative promotional planning and effective time management. Fluent in English and Spanish, I excel in brand promotion and operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Product and Marketing Specialist
Old Navy, Gap
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Onboarded new team members and coached personnel in marketing tasks.
- Designed and distributed marketing collateral, supporting sales team efforts and enhancing brand recognition.
General Manager of Operations
Old Navy, Gap
01.2022 - 02.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
AGM Service and Operations
Old Navy, Gap
01.2005 - 02.2024
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
- Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
- Reduced operational costs through effective resource management and budget control.
Education
Human Services - Human Services
Luzerne County Community College
Nanticoke, PASkills
- Customer research
- Sales expertise
- Time Management
- Promotional planning
- Sales Strategies
- Client Needs Assessment
- Scheduling
- Customer Service
- Brand Promotion
- Team Collaboration
- Sales Forecasting
Bilingual English / Spanish
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Old Navy, Gap
01.2022 - 02.2024
AGM Service and Operations
Old Navy, Gap
01.2005 - 02.2024
Product and Marketing Specialist
Old Navy, Gap
Human Services - Human Services
Luzerne County Community College
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