Marcus LaJeunesse
Highlands Ranch,CO
Summary
Results-driven Assistant Store Manager with proven expertise in customer service and team development. Skilled in problem-solving and operational efficiency, consistently enhancing customer satisfaction and store performance.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
King Soopers
08.2018 - Current
- Directed daily operations, ensuring compliance with company policies and procedures.
- Mentored team members, fostering skills development and enhancing overall store performance.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Analyzed sales data to identify trends, developing strategies to optimize product placement.
- Coordinated staff scheduling, balancing labor costs with customer service needs effectively.
- Led training initiatives for new employees, promoting adherence to safety protocols and operational standards.
- Engaged with customers to resolve inquiries, building loyalty and increasing satisfaction levels.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Team Member
King Soopers
04.2016 - 08.2018
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Collaborated with team members to restock merchandise and manage inventory levels effectively.
- Monitored stock levels and communicated needs to management for timely replenishment.
Courtesy Clerk
Fry's Marketplace
03.2014 - 08.2015
- Maintained cleanliness and organization of store environment to ensure a welcoming atmosphere.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
King Soopers
08.2018 - Current
Store Team Member
King Soopers
04.2016 - 08.2018
Courtesy Clerk
Fry's Marketplace
03.2014 - 08.2015