Sharon Ledbetter

Charlotte,United States

Summary

Senior Scientist with 30 years of training experience. Trainer and evaluator for on the job training in lab setting. Prior experience training new hires on computer programs and customer calls while in customer service.

Overview

years of professional experience

Work History

Senior Scientist

Duke Energy Robinson Plant

Hartsville, SC

03.2020 - Current

Trend QC data and investigate anomalies
Troubleshoot and repair instrument issues
Select, install, write procedure and train technicians on new instruments
Oversee Cross Check program

Chemistry Technician

Duke Energy McGuire

Huntersville , NC

07.1996 - 03.2020

Run, QC, record and trend data
Perform maintenance and troubleshoot instrument issues
Work independently and with team to get results and complete work
Work safely adhering to guidelines and procedures

Customer Service Representative

Duke Energy

Charloote, North Carolina

01.1992 - 07.1996

De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Documented customer correspondence in to track requests, problems and solutions.Fielded customer complaints and queries, fast-tracking them for problem resolution

Education

Bachelor of Science - Business/Finance

University On North Carolina At Charlotte

Charlotte, NC

05.1991

Skills

Training on the job as well as in the lab setting
Instrument maintenance and repair experience
Skilled in Microsoft Office suite
INPO accreditation experience
Duke Energy application skills Including CAS, Fusion, SpheraCloud
Customer Service background with skills communicating with all levels of organization

Analytical, problem solving and decision making skills
Effective prioritization, scheduling, planning and execution ability
Flexible team player
History of adapting to changing processes, regulations, responsibilities and work environment
Unescorted access to nuclear plant

Timeline