Sharon L. Greer
Charlotte,USA
Summary
Accomplished healthcare leader with experience in care management, clinical transformation, and population health. Proven record of driving quality improvement, operational efficiency, and regulatory compliance across diverse healthcare settings. Skilled in developing innovative programs, leading cross-functional teams, and implementing data-driven strategies to enhance patient outcomes and organizational performance. Recognized for strategic vision, collaborative approach, and commitment to advancing value-based care.
Overview
20
20
years of professional experience
Work History
Executive Consultant
Managed Care Consults, LLC
05.2025 - Current
- Develop and lead process optimization for managed care organizations. Facilitating multi section alignment leads to change and improve performance to support high-risk and complex populations.
Director, Care Manager Transformation – Medical Management
Carolina Complete Health
08.2019 - 05.2025
- Supervised team of fourteen nurses in creation of new delegated care management model for the State of North Carolina.
- Lead delegated case management operations, driving quality outcomes and cost efficiency while ensuring regulatory compliance and implementing innovative procedures.
- Planning, organizing,directing, and evaluating operations of the Agency
- Complying with applicable laws and regulations
- Fiscal planning, budgeting (annual updates) and management of operation parameters
- Implementing Governing Body directives and ensuring that appropriate service policies are developed and implemented
- Assuring appropriate staff supervision during all operating hours.
Clinical Transformation Consultant – Population Health
UnitedHealth Group
11.2016 - 08.2019
- Guided practices in developing and implementing innovative, data-driven solutions for value-based care, managing performance, and fostering collaboration across matrixed environments.
Health Services Navigator – Chronic Care/Diabetes Center
CaroMont Health
08.2016 - 11.2016
- Enhanced population health outcomes by leveraging data analytics and clinical expertise to address care gaps, admissions, and disease management strategies.
Integrated Care Specialist – Community Programs
Cardinal Innovation Healthcare
10.2014 - 03.2016
- Championed integration of behavioral health and primary care through cross-organizational collaboration, technical assistance, and continuous quality improvement initiatives.
Nurse Educator – Community Care Partners
Carolinas Healthcare System
10.2013 - 10.2014
- Developed and led clinical education programs, addressing staff training needs and mentoring clinical teams to improve knowledge and performance.
Clinical Care Manager – Community Care Partners
Carolinas Healthcare System
10.2011 - 10.2013
- Coordinated complex case management for high-risk clients, delivering patient education and earning recognition for excellence in care coordination.
- Develops administrative policies and procedures relating to the Agency
- Prepares reports on Agency activity for the Governing Body/QA Committee
- Available to all Federal, State, and regulatory personnel on site visits.
- Acts as the Privacy Officer
- Supervise all caregivers including Companions, Sitters, and Respite
Supervisor – Care Management
Spectrum Health
05.2010 - 10.2011
- Supervised a large team of case managers through departmental transitions, ensuring effective oversight and high-quality clinical care.
- Supervised daily operations of healthcare teams, ensuring compliance with safety and quality standards.
- Supervises Agency supervisory level and office staff
- Handles client complaints not resolved at Service Supervisor level
- Handles unresolved problems between staff and supervisors
- Provides supervision to non-hands-on home staff as directed per agency
- Provides supervision to companion/respite staff as directed per agency policy
Project Manager – Healthier Communities
Spectrum Health
01.2009 - 04.2010
- Implemented innovative chronic disease management programs, achieving measurable cost savings and improved patient engagement through process improvements.
Manager – Community Health Programs
Spectrum Health
09.2006 - 01.2009
- Pioneered and managed the Urban Health Program, optimizing chronic disease delivery and performance measures while overseeing a substantial annual budget.
Education
Certification - Certified Managed Care Nurse
American Association of Managed Care Nurses (AAMCN)
Master's - Nursing Management & Organizational Leadership
American Sentinel University
Aurora, COParish Nurse Preparatory Education - undefined
Calvin College-International Parish Nurse Resource Center
Grand Rapids, MIBachelor's - Nursing
Grand Valley State University
Allendale, MIAssociate's - Science
Grand Rapids Community College
Grand Rapids, MISkills
- Care Management, Population Health, Program Development, Regulatory Compliance, Team Leadership, Data Analytics, Value-Based Care, Clinical Education, Process Improvement
Timeline
Executive Consultant
Managed Care Consults, LLC
05.2025 - Current
Director, Care Manager Transformation – Medical Management
Carolina Complete Health
08.2019 - 05.2025
Clinical Transformation Consultant – Population Health
UnitedHealth Group
11.2016 - 08.2019
Health Services Navigator – Chronic Care/Diabetes Center
CaroMont Health
08.2016 - 11.2016
Integrated Care Specialist – Community Programs
Cardinal Innovation Healthcare
10.2014 - 03.2016
Nurse Educator – Community Care Partners
Carolinas Healthcare System
10.2013 - 10.2014
Clinical Care Manager – Community Care Partners
Carolinas Healthcare System
10.2011 - 10.2013
Supervisor – Care Management
Spectrum Health
05.2010 - 10.2011
Project Manager – Healthier Communities
Spectrum Health
01.2009 - 04.2010
Manager – Community Health Programs
Spectrum Health
09.2006 - 01.2009
Master's - Nursing Management & Organizational Leadership
American Sentinel University
Parish Nurse Preparatory Education - undefined
Calvin College-International Parish Nurse Resource Center
Bachelor's - Nursing
Grand Valley State University
Associate's - Science
Grand Rapids Community College
Certification - Certified Managed Care Nurse
American Association of Managed Care Nurses (AAMCN)