Sharon Mabry
Forney,TX
Summary
Sales and customer service professional with a history of leading account growth, improving service programs, and supporting strong client relationships. Recognized for generating top sales results, handling vendor discussions, and delivering accurate, timely support to government, builder, designer, and repeat customers.
Overview
21
21
years of professional experience
Work History
Sales Manager/Customer Service Advocate
Advanta Flooring, Inc.
Richmond, VA
01.2013 - Current
- Produced highest sales for government and organizations
- Constructed and elevated customer service program
- Provided accurate, valid, and complete information to customers in a timely manner.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed relationships with customers through friendly conversations.
- Worked closely with other departments to ensure quality customer service delivery.
- Maintained sales records, proposals, and follow-up communication for Advanta Flooring.
- Built relationships with builders, designers, and repeat flooring customers.
- Established relationships with key clients, while maintaining existing customer base.
Freight Sales Account Manager
R & L Carriers
01.2006 - 01.2013
- Supported regional sales growth with largest terminal account.
- Maintained strong customer service rapport with all customers.
- Prepared pricing proposals and freight solutions for new and existing business.
- Collaborated with sales and operations teams to support account retention.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
Education
Western Illinois University
Schaumburg High School
Skills
- Critical Thinking Skills
- Verbal and Written Communication
- Conflict Resolution
- Empathy
- Attention to Detail
- Performance Management
- Strategic Account Development
- Relationship building
- Sales operation
- Verbal and written communication
- Analytical problem solver
- Employee motivation
- Positive and upbeat
- Solution selling
Additional Information
- DISC Profiled trained.
- Trained in 7 step sales process
- Successful remote career for 10 years
Affiliations
- Leader/Mentor Embrace Grace Ministry
- 10 years Leader Womens Ministry
Timeline
Sales Manager/Customer Service Advocate
Advanta Flooring, Inc.
01.2013 - Current
Freight Sales Account Manager
R & L Carriers
01.2006 - 01.2013
Schaumburg High School
Western Illinois University