Sharon Matthews
Detroit,MI
Summary
I’ve attended a vocational training module. Demonstrated experience in secretarial and stenographer skills, a year later work for prominent lawyers office in Downtown Detroit now Compuware. Secretarial skills was a beacon of light the career path exceeded to various positions in communication and returned to college received 4 degree's in Business Administration, Business Management and Development, General. Liberal Arts consecutively graduated in May of 2015. Started a Recruitment Agency In 2017. Top-Entailler Services, LLC. Currently a Notary Public Agent in the State of Michigan.
Overview
20
20
years of professional experience
Work History
Certified Notary Public
Self-Employed
Detroit, MI
01.2005 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Developed a reputation for exceptional knowledge in handling various types of notarial acts, leading to increased client demand and business growth.
Recruitment and Development Manager
Top-Entailler Services, LLC
Detroit, MI
09.2017 - Current
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired over 100 employees and initiated new hire paperwork process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Supported management in developing implementing personnel policies and procedures.
- Oversaw talent recruitment onboarding of new hires through operational management of team of Type personnel.
Customer Service Sales Representative
Chase Bank Call Center
Troy, MI
02.2004 - 03.2010
- Boosted sales revenue by identifying customer needs recommending appropriate products or services.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, accuracy.
- Supported team members during peak periods by sharing workload providing guidance when needed.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Leveraged expert product knowledge in guiding customers towards best solutions for their requirements.
- Managed over 100's high call volume, ensuring quality effective resolution to all customer concerns.
- Enhanced team performance, providing continuous training support to new existing representatives.
- Built rapport with customers through empathetic listening understanding their unique needs or preferences.
External Recruiter
People Ready Agency
Detroit, MI
06.2016 - 09.2017
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently collaboratively in team environment.
- Managed over 50 customer calls per day, increase in sales accounts by 10%.
- Operated and maintained applicant tracking candidate management systems
Education
Certificate - Office Information Systems AAS/CERT
Wayne County Community College
Detroit, MI. 4822605.2015
Associate Degree Graduates Of (4) - Business Administration And Management
Oakland Community College
Southfield, MI 4807505.2015
Skills
- Screening Resumes,
- Onboarding Processes,
- Microsoft Office Suite,
- Time Management
- Problem-solving abilities
- Interpersonal Communication
- Recruitment
Timeline
Recruitment and Development Manager
Top-Entailler Services, LLC
09.2017 - Current
External Recruiter
People Ready Agency
06.2016 - 09.2017
Certified Notary Public
Self-Employed
01.2005 - Current
Customer Service Sales Representative
Chase Bank Call Center
02.2004 - 03.2010
Certificate - Office Information Systems AAS/CERT
Wayne County Community College
Associate Degree Graduates Of (4) - Business Administration And Management
Oakland Community College
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