Sharon McKeown
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Office Assistant
OrthoAtlanta
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Managed correspondence between various departments fostering clear communication.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via person to person, phone or email.
- Safeguarded company data through regular backups, routine system updates, and adherence to security protocols.
- Managed front desk operations to create welcoming environment for visitors.
- Checked patients in and out.
- Collected co-pays and verified insurances.
- Charted activity to include review for accuracy and completeness.
- Posted payments accurately and prepared bank deposits and reports daily Including cashiers report and balance sheets.
- Strong multitasking skills.
- Provided strong sense of discretion and professionalism.
- Responsible for excellent verbal and written communication daily.
- Demonstrated strong time management and organization abilities.
- Strong knowledge of Epic.
- Worked independently and as part of the team.
New Driver Trainer, Safety Educator, School Bus Dr
Cobb County School District
08.2020 - 08.2024
- Developed strong relationships with customers and clients, fostering trust through professionalism and reliability in transportation services provided.
- Collected, organized and controlled confidential information.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Remotely contacted all Cobb County Elementary Schools to set up interactive robotic safety training sessions for early education students, by determining contact person(s), scheduling program presentations and revising as needed to meet changing client needs via email, chat, telephone and instant messenger.
- Managed safety training calendars and reporting documents for Safety Department Director using outlook, excell, zoom and microsoft word.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Assisted in new driver training to ensure they successfully pass a detailed pre-trip vehicle inspection in preparation of commercial drivers license (GA CDL) test.
Education
Master of Science - Human Resources Management
Widener University
Chester, PA09.2003
Skills
- Scheduling and Planning
- File Organization
- Office Management
- Data entry expertise
- Written Communication
- Document Management
- Administrative tasks
- Spreadsheet development
- Report Preparation
- Expense Tracking
- Meeting Coordination
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Data Gathering
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Customer Communication
- Microsoft Office
- Data Entry
- Task Prioritization
- Self Motivation
- Invoice Processing
- Scheduling and calendar management
- Problem-solving aptitude
Certification
Paralegal
Timeline
New Driver Trainer, Safety Educator, School Bus Dr
Cobb County School District
08.2020 - 08.2024
Business Office Assistant
OrthoAtlanta
Master of Science - Human Resources Management
Widener University
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