Sharon Muldoon
Fallon
Summary
Dynamic professional with extensive experience in customer service and administrative support. Demonstrated success in effective communication with diverse populations and collaborative problem-solving. Achievements include enhancing operational efficiency and improving customer satisfaction metrics. I will be a valuable asset to the Human Resources department.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Receptionist (On Call)
Walker River Paiute Tribe
Schurz
01.2009 - Current
- Greeted and assisted visitors, ensuring a professional and courteous experience.
- Delivered customer service by addressing inquiries and effectively resolving issues at reception desk.
- Managed incoming calls, directing them to appropriate departments to facilitate communication.
- Scheduled appointments and maintained calendars for staff members.
Director of tribal childcare program
Walker River Paiute Tribe
Schurz
12.2019 - 01.2021
- Directed the tribal childcare program for children aged 6 months to 5 years, averaging 10 children, developed daily activity plans and curriculum, organized snacks, maintained safety, facilitated parent communications, conducted evaluations, and created reports.
Court Clerk
Walker River Paiute Tribe
Schurz
02.2011 - 06.2013
- Prepared court orders and documents, collaborated with tribal police, social services, and substance abuse programs, and managed clerical and phone duties.
- Processed court documents and maintained accurate case files.
- Assisted judges by preparing trial materials and managing schedules.
- Organized court sessions and coordinated with law enforcement personnel.
Seniors Center Director
Walker River Paiute Tribe
Schurz
08.2010 - 02.2011
- Directed daily operations of senior center programs and activities.
- Managed staff schedules and assigned responsibilities to ensure smooth workflows.
- Coordinated community outreach initiatives to promote wellness and engagement.
- Planned food menu, ordered food and supplies for Senior Center, processed purchase orders, and scheduled home delivery for Meals on Wheels.
Childcare Teacher
Minden Montessori
Minden
01.2006 - 01.2009
Medical Assistant
Indian Health Service
Schurz
01.1999 - 01.2006
Billing Clerk
Washoe Tribe
Garnerville
01.1995 - 01.1996
Education
Diploma - General Studies
Churchill County High School
Fallon, NVLibrary Science
Western Nevada College
Fallon, NVSkills
- Receptionist
- Administrative Support
- Excellent Customer Service
- Telephone Etiquette
- Multi-line Telephone
- Call Screening
- Confidentiality compliance
- Information Dissemination
- Records Management
- Customer service excellence
- Data Entry
- Word
- Spreadsheets
- Effective communication
- Time Management
- Confidentiality Practices
- HIPAA
- Cash Handling
- Balancing
- Accounts Payable
- Accounts Receivable
- Billing
- Medicare Billing
- Medicaid Billing
- Preparing Court Orders
- Supplies
- Supply Ordering
- Inventory
- Mail Distribution
- Analyze
- Problem Resolution
- Training
- Court order preparation
- Documents
- Training
Certification
- CPR, First Aid, AED, 05/2013
- Food Handlers
- Childcare Director, 05/2013
Timeline
Director of tribal childcare program
Walker River Paiute Tribe
12.2019 - 01.2021
Court Clerk
Walker River Paiute Tribe
02.2011 - 06.2013
Seniors Center Director
Walker River Paiute Tribe
08.2010 - 02.2011
Receptionist (On Call)
Walker River Paiute Tribe
01.2009 - Current
Childcare Teacher
Minden Montessori
01.2006 - 01.2009
Medical Assistant
Indian Health Service
01.1999 - 01.2006
Billing Clerk
Washoe Tribe
01.1995 - 01.1996
Diploma - General Studies
Churchill County High School
Library Science
Western Nevada College