Summary
Work History
Overview
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Lenaic Nkoma

Columbus

Summary

Highly skilled Data Center Technician with comprehensive understanding of data center operations, including system monitoring, preventive maintenance, and issue resolution. Strong ability to troubleshoot complex technical issues and ensure minimal downtime. Proven record of enhancing data center efficiency through strategic planning and process improvement. Demonstrated skills in managing server infrastructure, implementing security protocols, and maintaining hardware systems.

Work History

Data Center Lead

Amazon
Columbus
04.2025 - Current
  • Assisted in maintaining server hardware and network equipment.
  • Monitored data center environment for temperature and humidity levels.
  • Supported installation of new servers and related components.
  • Collaborated with team to troubleshoot hardware and connectivity issues.
  • Maintained inventory of parts and supplies for data center operations.
  • Followed safety protocols while handling electronic equipment and tools.

Security Guard

Securitas Security Services USA
12.2024 - 04.2025
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Server

Chili's Bar and Grill
12.2023 - 12.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

SERVER

Broken Egg Cafe
04.2023 - 12.2023
  • Suggested additional items to customers to increase restaurant sales
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Processed payments and completed register transactions accurately
  • Listened to customer concerns and complaints and quickly rectified issues
  • Memorized menu to help diners make informed meal choices
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options

SERVER

Chilis
10.2022 - 04.2023
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning
  • Used good communication skills to reduce guest dissatisfaction
  • Described ingredients and cooking methods to explain preparation of various food items

SHIFT SUPERVISOR

Panera Bread
10.2021 - 09.2022
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
  • Tracked store inventories and replenished item levels by ordering new products
  • Promoted customer satisfaction by addressing complaints and issuing refunds

CASHIER

Walmart
07.2021 - 09.2021
  • Provided efficient and courteous service to customers
  • Helped restock shelves when necessary to maintain an organized display area
  • Used POS system to complete purchases for customers
  • Monitored self-checkout stations to assist customers and resolve register problems
  • Operated cash register and accurately processed payments, returns, and exchanges

HOST

Uptown Deli and Brew
04.2021 - 07.2021
  • Maintained a high level of cleanliness in the restaurant, ensuring all tables were properly set up before each shift
  • Greeted customers and provided them with menus
  • Completed opening and closing procedures according to set standards
  • Provided friendly reminders to customers regarding their wait times when necessary
  • Collaborated with kitchen staff to ensure timely delivery of food orders to guests
  • Answered questions about menu items, specials, and other restaurant information

CREW MEMBER

Dairy Queen
08.2020 - 05.2021
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Operated kitchen equipment safely according to standard operating procedures
  • Balanced receipts and payments in cash registers
  • Restocked shelves with merchandise throughout shift
  • Completed all store opening and closing procedures
  • Packaged and labeled to-go and delivery orders for pickup
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction

Overview

6
6
years of professional experience
1
1
Certification

Education

HIGH SCHOOL DIPLOMA -

Westerville Central High School
Westerville, OH

Skills

  • Stocking And Replenishing
  • Table Setting Arrangements
  • Bill Computation
  • Food Preparation And Safety
  • Suggestive Selling
  • Order Accuracy
  • To-Go Order Preparation
  • Guest Relations Management
  • Seating Assignment Preparation
  • Price Memorization
  • Cash Handling
  • High-Volume Dining
  • Special Dietary Requirements
  • Food And Beverage Pairings
  • Quality Control
  • Age Verification
  • Food Safety Oversight
  • Regulatory Compliance
  • Hospitality Service Expertise
  • Pos Operation
  • Greeting And Seating Guests
  • Corrective Actions
  • Cooling systems
  • Data center operations
  • Network troubleshooting
  • Maintenance and repairs

Certification

ServSafe

Languages

French

Personal Information

  • Citizenship: American
  • Date of Birth: 11/08/02

Timeline

Data Center Lead

Amazon
04.2025 - Current

Security Guard

Securitas Security Services USA
12.2024 - 04.2025

Server

Chili's Bar and Grill
12.2023 - 12.2024

SERVER

Broken Egg Cafe
04.2023 - 12.2023

SERVER

Chilis
10.2022 - 04.2023

SHIFT SUPERVISOR

Panera Bread
10.2021 - 09.2022

CASHIER

Walmart
07.2021 - 09.2021

HOST

Uptown Deli and Brew
04.2021 - 07.2021

CREW MEMBER

Dairy Queen
08.2020 - 05.2021

HIGH SCHOOL DIPLOMA -

Westerville Central High School

Similar Profiles

CREATE PROFILE
Lenaic Nkoma