Summary
Overview
Work History
Education
Skills
Certification
Links
Timeline
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Solako Chan

Solako Chan

Sterling,US

Summary

Dynamic Data Center Lead at AWS with expertise in machine learning and network security. Proven track record in enhancing team performance and achieving cost savings through innovative solutions. Strong leadership and troubleshooting skills foster collaboration and drive project success. Committed to optimizing systems and ensuring high customer satisfaction in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Center Lead

AWS
Sterling, Virginia
03.2025 - Current
  • In charge of setting up and deploying a new data center, machine learning (AI).
  • Oversee three sites and work with contractors to ensure the team meets the matrix.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.

(Support ) Infra Delivery Network Deploy Tech 4

AWS
Ashburn, VA
01.2025 - 03.2025
  • Expand AWS network capacity to support growing data traffic demands.
  • Diagnose and resolve complex networking and connectivity issues.
  • Collaborate with teams to ensure timely project completion.
  • Manage the lifecycle of technical projects, from concept to deployment.
  • Ensure accurate cabling topology, building management device, and building out the rest in DWDM devices.
  • Diagnosed equipment malfunctions and implemented effective repair strategies.

Senior Data Center Technician

AWS
Herndon, VA
07.2023 - 01.2025
  • Enhance server maintenance, reducing downtime, boosting data center efficiency.
  • Inspect equipment, ensure safety compliance, maintain operational integrity.
  • Mentor junior technicians, foster teamwork, promote continuous improvement.
  • Monitor system metrics, identify trends, improve service reliability.
  • Managed and escalated high-priority technical issues, ensuring timely resolution by coordinating with engineering teams on critical incidents.

Data Center Technician

AWS
Herndon, VA
05.2021 - 06.2023
  • Manage on-call schedules to minimize downtime and boost service delivery.
  • Coordinate cross-functional teams for faster incident resolution.
  • Continuously learn tech trends to enhance team capabilities.
  • Analyze metrics to plan junior techs' ticket resolutions.
  • Document system configurations for compliance and audit support.

Lab Support Specialist

Northern Virginia Community College
Alexandria, VA
05.2019 - 05.2021
  • Assists with IT help desk, technical (image and machine deployment and repairs) work as necessary. Tutors’ students that are in information technology, computer science, and related classes.
  • Maintains multiple computer labs and classrooms and ensures that all devices are working trouble-free. Maintains Printers and scanners and other equipment in the offices
  • Perform Hard drive Degauss, surplus electronics devices.
  • Perform task throughout the Ticket system and workflow that report directly to IT Manager.
  • Partnered with faculty to enhance lab protocols, resulting in improved student engagement and higher lab performance metrics.

Retail Sales Technology Associate

Staples
Arlington, VA
01.2018 - 05.2019
  • Create a positive, inviting environment for customers as you learn their tech needs
  • Stay current on new technologies, products and services to offer a total solution
  • Your passion for “tech” will be show in your knowledge of technology products, offerings, and services
  • Respond quickly and resourcefully to customer requests and concerns on the sales floor
  • Ensure the Tech department achieves key metrics, including profitable sales
  • Be flexible on various responsibilities (i.e. cashier, merchandising, other duties as assigned)

Education

Bachelor of Science - Cyber Security

UMGC
MD
12-2027

B.A - Cyber Security

Western Governors University
07.2025

A.A.S -

Northern Virginia Community College
Alexandria, VA
12.2021

Skills

  • Network security and safety compliance
  • Team leadership
  • System integration and optimization
  • Disaster recovery planning
  • Cloud computing solutions
  • Troubleshooting techniques
  • Technical writing skills
  • Process improvement strategies
  • Machine learning
  • Project management
  • Equipment maintenance
  • Network troubleshooting
  • Technical support
  • Team collaboration
  • Dependable and responsible
  • Supervision and leadership
  • Time management

Certification

  • Certificate of Cyber Security
  • Kenzie Academy , Virtual — May 2023 - Nov 2024
  • Network Defense Essentials and Certified Ethical Hacker
  • Fundamental concepts of network security
  • Wireless network fundamentals, types of wireless encryption, and security measures
  • Identification, authentication, and authorization
  • Cryptography techniques, cryptographic algorithms, and Public Key Infrastructure (PKI)

Links

Linkedin

Timeline

Data Center Lead

AWS
03.2025 - Current

(Support ) Infra Delivery Network Deploy Tech 4

AWS
01.2025 - 03.2025

Senior Data Center Technician

AWS
07.2023 - 01.2025

Data Center Technician

AWS
05.2021 - 06.2023

Lab Support Specialist

Northern Virginia Community College
05.2019 - 05.2021

Retail Sales Technology Associate

Staples
01.2018 - 05.2019

Bachelor of Science - Cyber Security

UMGC

B.A - Cyber Security

Western Governors University

A.A.S -

Northern Virginia Community College

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