Sharon O'Connell
Oldsmar
Summary
I am a people person and enjoy being around other people. I do well and enjoy working in a fast pace environment.
Overview
24
24
years of professional experience
1982
1982
years of post-secondary education
Work History
Concessions Worker
Phillidephia Phillies
Clearwater
02.2025 - Current
- Served food and beverages to customers during events.
- Operated cash registers, accurately processing transactions for sales.
- Maintained cleanliness and organization of concession stands throughout shifts.
- Assisted in restocking inventory to ensure product availability for patrons.
- Engaged with customers, providing friendly service and answering questions.
- Collaborated with team members to improve service efficiency during peak times.
- Followed health and safety guidelines to ensure food quality and safety standards.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Restocked merchandise when needed throughout the day.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Adhered to company policies and procedures while providing exceptional customer service.
- Ensured that all safety protocols were followed at all times during shift hours.
- Adhered to health department regulations regarding food handling practices.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Resolved customer complaints in a professional manner.
- Received orders and fulfilled orders quickly and efficiently.
Retail Sales Associate Seasonal Position
Bath and Body Works, Limited Brands
Clearwater
10.2025 - 12.2025
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained cleanliness and organization of the sales floor and product displays.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Stocked shelves and ensured products were properly labeled and displayed attractively.
- Engaged customers with friendly conversation to enhance shopping experience.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Participated in training sessions to stay updated on product knowledge and promotions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed returned merchandise according to company policies.
- Addressed customer questions and concerns regarding products and services.
- Participated in team meetings and training sessions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Survey Ambassador
Future Partners
San Francisco
09.2018 - 10.2022
- Promoted organizational goals at public events and forums.
- Gathered feedback from participants to improve future initiatives.
- Represented the organization at networking events and conferences.
- Represented the Ambassador in a professional manner at all times.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Conducted research to identify target audiences for campaigns.
- Maintained professionality and efficiency while working closely with leadership.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Social Welfare Examiner
ORANGE COUNTY NY
Goshen
08.2002 - 11.2018
- Reviewed applications for social services and determined eligibility criteria.
- Conducted interviews with applicants to gather necessary information and documentation.
- Collaborated with community organizations to provide resources for clients.
- Maintained accurate records of client interactions and case progress updates.
- Assisted clients in understanding their benefits and available services.
- Participated in workshops to improve service delivery and client outreach strategies.
- Advocated on behalf of low-income individuals facing eviction or foreclosure proceedings.
- Maintained contact with employers, landlords, schools, hospitals as needed.
- Coordinated with other agencies to ensure that clients receive necessary medical care or other services.
- Conducted home visits to evaluate clients' living conditions and family dynamics.
- Assessed clients' needs for additional support or referrals for specialized services such as mental health treatment or job training programs.
- Maintained detailed case notes and records of client interactions.
Education
Associate of Arts - Early Childhood Care And Education
Cazenovia College
Cazenovia , NY 08.1980 - 05.1982
Monroe Woodbury
Central Valley, NYSkills
- Cash handling
- Food safety
- Inventory management
- Customer service
Timeline
Retail Sales Associate Seasonal Position
Bath and Body Works, Limited Brands
10.2025 - 12.2025
Concessions Worker
Phillidephia Phillies
02.2025 - Current
Survey Ambassador
Future Partners
09.2018 - 10.2022
Social Welfare Examiner
ORANGE COUNTY NY
08.2002 - 11.2018
Associate of Arts - Early Childhood Care And Education
Cazenovia College
08.1980 - 05.1982
Monroe Woodbury