Sharon Orta-Smith
Dunn,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
7/11 Convenience Store
Fayetteville, NC
11.2023 - Current
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
Warehouse Manager
Amazon
Garner, NC
11.2021 - 07.2023
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
General Manager
Wendy's Restaurant
Garner, NC
06.2010 - 08.2021
- Monitored daily financial transactions and prepared weekly reports for management review.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Performed administrative tasks including payroll processing, budgeting activities.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
PCA
GABRIEL MANOR ASSISTED LIVING
Clayton, NC
07.2007 - 04.2010
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Kept updated documentation of client progress notes in an organized manner.
- Educated patients on disease management, nutrition and safety measures.
Education
High School Diploma -
John Jay Senior High School
Hopewell Junction, NY05-2001
Skills
- Distribution Management
- Training and Development
- Leadership and team building
- Budgeting and cost control
- P&L Management
- Service Quality Improvement
Certification
Servsafe Certified
Timeline
General Manager
7/11 Convenience Store
11.2023 - Current
Warehouse Manager
Amazon
11.2021 - 07.2023
General Manager
Wendy's Restaurant
06.2010 - 08.2021
PCA
GABRIEL MANOR ASSISTED LIVING
07.2007 - 04.2010
High School Diploma -
John Jay Senior High School
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