Sharon Owens
Cleveland,OH
Summary
Dynamic Customer Service Representative with proven expertise at Cleveland Public Power, excelling in problem resolution and active listening. Enhanced customer satisfaction through efficient complaint handling and meticulous data entry. Skilled in CRM software and Microsoft Excel, consistently improving service delivery and response times. Committed to fostering positive customer relations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cleveland Public Power
06.2025 - Current
Documented completed tasks by crew members in real-time, including meter installations and readings for various customer and company accounts to support accurate billing and sales records.
Customer Service Representative
Provide a Ride
05.2023 - 05.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Managed service requests using CRM software to streamline communication processes.
- Collaborated with team members to improve response times and service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Tri C
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Call management
- Data collection
Timeline
Customer Service Representative
Cleveland Public Power
06.2025 - Current
Customer Service Representative
Provide a Ride
05.2023 - 05.2025
Tri C