Sharon Pack

Work History

Publix

05.2023 - 08.2023

Worked under guidance of experienced professionals to learn trade best practices and techniques.
Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Learned wide range of simple and complex techniques from on-the-job training.
Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.

Alexander County School Nutrition

04.2022 - 05.2023

Monitored and enforced quality standards for school food services.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Developed and implemented safety protocols for foodservice team members.
Adhered to local, state and federal laws and regulations regarding school nutrition standards.

Buncombe County School Nutrition

04.2021 - 03.2022

Assisted with preparation and serving of food in line with established nutrition guidelines.
Maintained food and sanitation standards to prevent food-borne illness and promote health.
Provided support to individuals with special dietary need to meet unique nutritional requirements.

Alexander County Schools

10.2016 - 03.2021

Monitored and enforced quality standards for school food services.
Adhered to local, state and federal laws and regulations regarding school nutrition standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.

Food Lion

01.2015 - 10.2016

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Responded to customer calls and emails to answer questions about products and services.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Input financial data and produced reports using [Software].
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Handled day-to-day accounting processes to drive financial accuracy.
Entered figures using 10-key calculator to compute data quickly.