Sharon Palmer
Jacksonville,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Family Service Counselor Supervisor
Jewish Family Community Services
11.2019 - Current
- Protect children from ongoing child abuse, neglect, and maltreatment
- Assist and guide the case managers on complex cases
- Assisted families in crises by providing immediate support and coordinating with relevant community resources.
- Advocated for children's best interests when interacting with other professionals, ensuring that their needs were prioritized and met.
- Review legal reports and documents for staff
- Attend court sessions on case progress and testify in court as needed
- Efficiently complete court documents i.e., judicial reviews, progress updates, and status reviews
- Complete professional development as needed to maintain certification standards for staff.
- Provided ongoing support to staff during transitional periods such as reunification's ensuring a smooth adjustment process for all involved parties.
Producer
State Farm
06.2010 - 10.2019
- Manage all aspects of the sales cycle from prospecting to closing
- Provide follow-up support as needed
- Serve as a trusted advisor to businesses and individuals.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Learning Solutions Associate
Pearson Higher Education
02.2014 - 05.2017
- Responsible for closing multiple large accounts
- Provide support to accounts as needed.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Maintained relationships with customers to maximize sales opportunities.
Education
BA in Criminal Justice -
Indiana Wesleyan University
Marion, IN08.2018
Skills
- Highly detail oriented, organized, and efficient
- Skilled time manager and self-starter
- Flexible multi-tasker
- Team Leadership
- Time Management
- Complex Problem-Solving
- Client Advocacy
- Conflict Resolution
- Case Management
- Compassionate
- Child Welfare
- Family Support
- Interviewing skills
- Community Outreach
- Client Needs Assessments
- Certified in CPR/AED
- Written and verbal communication
- Individual Assessment
- Multicultural Competence
- Behavioral Health
References
AVAILABLE UPON REQUEST
Timeline
Family Service Counselor Supervisor
Jewish Family Community Services
11.2019 - Current
Learning Solutions Associate
Pearson Higher Education
02.2014 - 05.2017
Producer
State Farm
06.2010 - 10.2019
BA in Criminal Justice -
Indiana Wesleyan University
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