Sharon Pelletier
Saint Augustine
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
14
14
years of professional experience
Work History
Customer Service
Winn Dixie Grocery Store
Saint Augustine
11.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
New Patient Scheduler
Wiseman Family Practice
Austin
10.2024 - 02.2026
- Scheduled new patient appointments using electronic health record system.
- Communicated appointment details to patients via phone and email, ensuring understanding and reducing confusion.
- Managed patient inquiries and resolved scheduling conflicts, enhancing patient satisfaction and streamlining appointment flow.
- Explained appointment policies and addressed questions regarding scheduling, insurance, and billing, providing clarity and support to patients.
- Demonstrated exceptional customer service skills while interacting with both internal staff and external customers.
- Maintained up-to-date patient records in compliance with privacy regulations.
- Managed the waiting list of potential new patients seeking care at the facility.
- Responded quickly and efficiently to inquiries from internal personnel or external customers.
- Utilized electronic health record software for scheduling purposes.
Manager
Salvation Army Family Store
Austin
12.2016 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Supervised daily operations of the family store and ensured smooth workflow.
- Trained and mentored staff on customer service and retail procedures.
- Managed inventory levels and coordinated restocking efforts for merchandise.
Assistant Manager
Budget Lodge
Austin
02.2012 - 10.2016
- Coordinated scheduling and delegated assignments to ensure optimal coverage and meet service demands.
- Provided hands-on customer assistance, assessed needs, and kept updated on consumer preferences to enhance service quality.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security systems to ensure safety and detect potential issues.
Education
High School Diploma -
Orville H. Platt High School
Meriden, CTSkills
- Patient Coordination
- Appointment Management
- Customer Service
- Customer Needs Assessments
- Customer Satisfaction
- Service-oriented
- Solution Optimization
- Collaboration
- Team Support
- Relationship management
- Conflict Resolution
- Self-motivated
- Strong work ethic
Timeline
New Patient Scheduler
Wiseman Family Practice
10.2024 - 02.2026
Customer Service
Winn Dixie Grocery Store
11.2021 - Current
Manager
Salvation Army Family Store
12.2016 - 03.2020
Assistant Manager
Budget Lodge
02.2012 - 10.2016
High School Diploma -
Orville H. Platt High School