Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milysha Hayden

Cypress

Summary

Detail-oriented healthcare support professional with a strong focus on patient coordination and HIPAA compliance. Proven track record in managing high-volume communications and maintaining accurate medical records while delivering compassionate service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

American Water Resources
01.2025 - Current
  • Supported sales and retention efforts by addressing customer concerns, contributing to lower cancellation rates
  • Built strong customer relationships, enhancing satisfaction and loyalty
  • Handle high-volume inbound calls in a fast-paced environment

Medical Customer Service Representative

UChicago Medicine
Burr Ridge
08.2023 - 01.2025
  • Managed front desk operations, enhancing patient experience through efficient scheduling, check-in, and phone support
  • Maintained accurate patient records using EPIC EMR system
  • Coordinated communication between patients and healthcare providers to facilitate seamless care
  • Ensured strict compliance with HIPAA regulations
  • Responded to inquiries about appointments, services, and clinic operations, ensuring accurate information delivery

Customer Service Associate

Blue Cross Blue Shield (IL, MT, NM, OK, TX)
Naperville
10.2022 - 08.2024
  • Managed customer accounts, resolving service-related issues to enhance customer satisfaction
  • Operated efficiently in high-volume inbound call center
  • Provided accurate information regarding benefits and coverage
  • Conducted customer satisfaction surveys, documenting feedback to identify areas for service improvement

Receptionist

Transitions Hospice
Naperville
04.2020 - 09.2022
  • Managed front desk operations and greeted patients and visitors
  • Answered and directed phone calls, ensuring clear communication and efficient service
  • Scheduled appointments and coordinated services to optimize patient flow and satisfaction
  • Provided compassionate support to patients and families, fostering a welcoming environment
  • Handled emails and maintained organized records

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
01-2028

High School Diploma -

West Aurora High School
Aurora, IL
06-2011

Skills

  • Customer support
  • Client Relationship Management
  • Call center management
  • Appointment Coordination
  • Patient Coordination
  • Billing Support
  • Order Management
  • CRM Software
  • Data Entry
  • Fast Data Entry
  • Microsoft Office
  • HIPAA Compliance
  • Medical Terminology
  • Database Management
  • Conflict Resolution
  • Administrative Assistance

Certification

  • Medical Office Assistant
  • CPR / First Aid
  • AED Certification
  • PERC Card

Timeline

Customer Service Representative

American Water Resources
01.2025 - Current

Medical Customer Service Representative

UChicago Medicine
08.2023 - 01.2025

Customer Service Associate

Blue Cross Blue Shield (IL, MT, NM, OK, TX)
10.2022 - 08.2024

Receptionist

Transitions Hospice
04.2020 - 09.2022

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High School Diploma -

West Aurora High School
Milysha Hayden