Sharon Pena
Buda,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Synapse Health
05.2025 - Current
- Processed prior authorizations for diabetic patients under UHC guidelines.
- Managed orders for durable medical equipment to meet patient needs.
- Verified patient eligibility with UHC to confirm coverage details.
- Answered incoming customer inquiries regarding product and service information.
Optometry Technician/Assistant
Tanglewood Vision Center
Austin, TX
05.2015 - 05.2025
- Schedule appointments, Answer multi-line phone, operate fax and copy machine
- Verifies patient insurances and billing information, Files vision claims
- Process payments and refunds, Knowledge of Insurance and billing procedures
- Managed diagnostic health reports, including diabetic, glaucoma, and eye exam data, to support patient care.
- Record patient case history, visual acuity, EOMs, confrontations, cover test, color vision, stereopsis, IOP, blood pressure
- Operate and maintain ophthalmic equipment and testing instruments: Fundus photos, Topography, Auto-refractor, Visual fields, Tonometry with Icare, NCT, Applanation
- OCT ONH & Macula
- Instill drops for dilation
- Lensometry, Transpose an Rx
- Ocular Anatomy, Medical and pharmaceutical terminology
- Prior Auth for Medications
- Teach patients how to insert and remove contact lenses
- Fitting patients with spectacles and contact lenses. Fits sclera lenses
- Maintain contacts and glasses inventory
- Tracked lens and eyewear orders, notifying management and customers of delays to ensure timely delivery.
- Educated patients on proper lens care and usage.
- Specialize in eyewear fittings, including PD measurement, frame adjustments, and lens‑related measurements to ensure optimal visual performance.
Technician
Texas State Optical
04.2013 - 05.2015
Customer Service Specialist
Dick’s Sporting Goods
01.2012 - 04.2013
Team Leader/Supervisor
Santikos Palladium IMAX movie theatre
09.2009 - 01.2012
Education
High school -
William Howard Taft High School
San Antonio, TX01.2009
American Sign Language
San Antonio College
San Antonio, TXAmerican Sign Language
Northwest Vista
San Antonio, TXSkills
- Insurance verification and filing claims
- Patient case management
- Vision care education
- Eyewear Fittings including measurements
- Contact lens fitting
- Ophthalmic equipment operation
- Pharmaceutical terminology
Volunteer Experience
- Seek the Lost Ministries
- Haven for Hope
Languages
- English
- American Sign Language
- Basic Spanish
Timeline
Customer Service Specialist
Synapse Health
05.2025 - Current
Optometry Technician/Assistant
Tanglewood Vision Center
05.2015 - 05.2025
Technician
Texas State Optical
04.2013 - 05.2015
Customer Service Specialist
Dick’s Sporting Goods
01.2012 - 04.2013
Team Leader/Supervisor
Santikos Palladium IMAX movie theatre
09.2009 - 01.2012
High school -
William Howard Taft High School
American Sign Language
San Antonio College
American Sign Language
Northwest Vista