Sharon Porter
Grassy Creek,North Carolina
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills honed at Ashe County Car Care Center. Proven ability to enhance customer satisfaction and streamline service operations. Adept at managing service estimates and maintaining detailed records, ensuring accuracy in billing and warranty claims processing.
Overview
28
28
years of professional experience
Work History
Service Advisor
Ashe County Car Care Center
Jefferson NC
09.2023 - Current
- Assisted customers with inquiries and service needs, ensuring a positive experience.
- Supported service team in scheduling appointments and managing workflow efficiently.
- Learned vehicle systems and troubleshooting techniques to provide accurate information to customers.
- Collaborated with technicians to relay customer concerns and service requirements effectively.
- Maintained organized records of service requests and customer interactions for future reference.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Cashier/Automotive Service Advisor
Ashe County Ford
West Jefferson, NC
04.2014 - 08.2023
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
- Trained new staff in cash handling procedures and operational protocols.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Material Handler/Production Machine Operator
Leviton
West Jefferson, NC
09.1997 - 12.2013
- Collaborated with team members to meet production targets consistently and efficiently.
- Maintained accurate records of production output and machine performance for reporting purposes.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
GED -
Northwest High School/GED Wilkes Community
Warrensville, NC04-1996
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Service estimates
- Listening skills
- Excellent communication
Timeline
Service Advisor
Ashe County Car Care Center
09.2023 - Current
Cashier/Automotive Service Advisor
Ashe County Ford
04.2014 - 08.2023
Material Handler/Production Machine Operator
Leviton
09.1997 - 12.2013
GED -
Northwest High School/GED Wilkes Community