Sharon Pridgen
Management
Marble,NC
Summary
Results-driven Director of Operations known for streamlining processes and enhancing efficiency. Strong expertise in team leadership and strategic planning, committed to driving operational success and improving customer relations.
Overview
15
15
years of professional experience
Work History
Director of Operations
A1 Mri
Sarasota, FL
06.2008 - 07.2023
- Led cross-functional teams to implement best practices in MRI management and patient care.
- Developed strategic initiatives that improved workflow and resource allocation across departments.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Streamlined operational processes, enhancing efficiency and reducing turnaround times.
- Mentored staff on operational standards, fostering a culture of continuous improvement and accountability.
- Oversaw implementation of new technology systems, improving data management and reporting accuracy.
- Collaborated with senior leadership to align operational strategies with organizational goals and objectives.
- Ensured compliance with industry regulations, maintaining high standards of safety and quality control.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging a a work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreements.
Director of Sales and Marketing
A1 Mri
Sarasota, FL
06.2008 - 07.2023
- Oversaw implementation of advanced imaging technologies to improve diagnostic accuracy.
- Analyzed market trends to inform service offerings and expand patient outreach efforts.
- Guided and developed management team, instilling a culture of continuous improvement.
- Established key performance indicators to assess departmental effectiveness and drive results.
- Implemented training programs for staff on compliance and safety protocols in imaging procedures.
- Facilitated partnerships with healthcare providers to optimize referral processes and increase patient volume.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced team morale and productivity through the implementation of a comprehensive professional development program.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Cultivated high-performing executive team, selecting and mentoring candidates for key leadership roles.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Paxon High School
Jacksonville, FlSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic execution
- Quality assurance
- Operational leadership
- Decision-making
- Workforce planning
- Employee development
- Customer service management
- Customer relations
- Patient care optimization operations
- Client relations
- Talent acquisition strategy
- Workforce optimization
- Employee relations
Accomplishments
- Supervised team of 125 staff members in Operation and Sales in Florida, Texas and Georgia
Timeline
Director of Operations
A1 Mri
06.2008 - 07.2023
Director of Sales and Marketing
A1 Mri
06.2008 - 07.2023
High School Diploma -
Paxon High School