Sharon Robinson
Mobile,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Global Tel Link
01.2007 - 09.2021
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Implemented proper execution of monthly collection letters and escalation process.
Education
High School Diploma - Basic Courses
Toulminville Highcholesterol
Mobile, AL06.1975
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Data Entry
- Problem Resolution
- Customer Service
- Problem-solving abilities
- Active Listening
Timeline
Customer Service Representative
Global Tel Link
01.2007 - 09.2021
High School Diploma - Basic Courses
Toulminville Highcholesterol
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