Sharon Ruff
Fort Edward,NY
Summary
Responsive team leader with strong Management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Knowledgeable Manager with over 30 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Shop Manager
Stewart's Shops
Lake George , NY
05.2020 - Current
- Developed and implemented strategies to increase customer satisfaction, loyalty & revenue.
- Overseeing a staff of between 8-15 employees.
- Hired quality candidates for fulfill open positions run shop.
- Trained and developed staff to ensure company guidelines were met.
- Created Schedules & Maintained payroll at or below projected hours.
- Overall Ordering and Inventory Control
- Checking in orders; quality assurance food & product assurance.
- Receiving and transferring.
- Banking; cash checks, deposits & maintaining ATM monetary levels.
- Weekly key Audits.
Store Manager
GUESS Factory
Lake George, NY
02.2016 - 05.2024
- Creating a diverse environment for customers and Associates.
- Hiring a solid staff to enhance the store experience.
- Training and Development
- Created an atmosphere by focusing on staff retention to ensure the quality of work perfomance and customer satisfaction.
- P & L
- Banking, cash checks, deposits
- Transfers in and out
- Inventory Counting
Education
Associate of Arts - Business Administration And Management
SUNY Adirondack
Queensbury, NY05-2019
Skills
- Attention to detail
- Energetic, Self driven, & able to work with others collaboratively
- Multi tasking
- Customer Engagement
- Customer & Employee Loyalty And Retention
- Customer Service Delivery
- Employee Training & Development
- Banking, Deposit, Withdrawals (ATM)
- P & L awareness
Affiliations
- volleyball
- bowling
- social mingling
- reading
- skiing
- boating
Accomplishments
- multiple shop of the month awards
- many letters to corporate from customers about 80/20 customer service rule.
- below payroll expectation acknowledgement
Sharon Ruff
I am a fun and outgoing person, I love to work. I also love to balance work with outside life. Continued education drives me, sharing my knowledge with others to help them grow brings me joy.
Being active is important to me, as I am a grandma of two little girls.
References
References available upon request.
Timeline
Shop Manager
Stewart's Shops
05.2020 - Current
Store Manager
GUESS Factory
02.2016 - 05.2024
Associate of Arts - Business Administration And Management
SUNY Adirondack
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