Mallory Fortune
Edmond,OK
Summary
Automotive Hail and Collision Estimator specializing in vehicle repair cost analysis and insurance claim processes. Expertise in auto body repair, parts cost estimation, and labor time calculation. Proven track record of successful negotiations with insurance representatives, resulting in favorable outcomes. Dedicated to continuous learning and adaptation to industry trends, enhancing estimation precision and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shop Manager
Puckett's Collision Center
Edmond , OK
01.2025 - Current
- Managed incoming phone inquiries, scheduled appointments, and coordinated with insurance providers to ensure seamless customer service.
- Prepared detailed repair estimates, delegated tasks to technicians, and supervised team operations to optimize workflow and profitability.
- Oversaw crew management and implemented strategies to enhance operational efficiency and drive profit growth.
- Maintained high standards of customer service throughout the store.
- Developed pricing strategies that maximized profits while remaining competitive.
- Negotiated supplier contracts for goods at favorable prices.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
Auto Hail Estimator
Dent Source
Oklahoma City, OK
04.2024 - 01.2025
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Analyzed customer insurance coverage to determine if additional services were required.
- Developed detailed reports outlining estimated labor and material costs associated with hail repairs.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Documented any discrepancies between initial estimate and actual repair costs as they arose.
- Processed payments from customers or their insurance companies upon completion of a job.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Conferred with staff and management to coordinate business operations.
- Distributed marketing materials such as flyers, brochures.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Developed marketing plans based on research results.
- Experienced opening a shop and establishing a successful business.
External Paint Coordinator/ Offlot Coordinator/ Technician
Carvana LLC
OKC, OK
03.2022 - 04.2024
- Managed vehicle staging to facilitate efficient third-party maintenance.
- Managed communication with all third-party companies.
- Ensured vehicles were thoroughly inspected and met all required standards before being sent to the next stage.
- Efficiently retrieved and selected newly arrived parts.
- Initiated communication with dealerships and secured appointments.
- Ensured timely and effective vehicle delivery by establishing a streamlined process of communication with the towing service.
- Monitored vehicle progression to ensure timely deliveries, resulting in enhanced customer satisfaction.
- Conducted thorough vehicle quality checks upon return.
- Ensured all vehicles met 'Carvana's Standard' through thorough quality checks.
- Demonstrated expertise in utilizing OBD scanner for accurate code reading and analysis.
- Expertise in disassembling various vehicle parts including doors, fenders, bumpers, and headliners.
- Ensured secure attachment of trim pieces using glue.
- Masked vehicles to prepare for paint application
- Undertook vehicle preparation prior to painting
- Verified adequacy of tape application to eliminate risk of overspray on adjacent panels.
- Enhanced TTCs by scuffing and tacking panels prior to painting.
- Prepared and applied paint coatings to vehicles.
- Diligently mixed various paints in preparation for application
- Utilized paint samples as reference to match colors precisely
Detail/ Lot porter/ Production manager/ Administrative Assistant
Reynolds Collision Center
Norman, OK
12.2019 - 03.2022
- Maintained cleanliness of shop inventory, equipment and cars on a regular basis
- Provided transportation services by driving customer vehicles to their desired locations.
- Received vehicle status updates from technicians.
- Scheduled and conducted phone calls to provide updates on the status of customers' vehicles.
- Facilitated smooth and informative customer interactions on CCC1 platform.
- Ensured smooth operation by maintaining an organized schedule and promptly addressing phone inquiries.
- Collaborated with insurance companies.
- Managed the scheduling of technicians' work.
- Efficiently utilized CDK to open repair and purchase orders.
- Utilized Microsoft Word and Excel on a weekly basis.
- Outstanding and receivables.
- Managed monthly paperwork with precision and efficiency.
- Keyed in estimates in CCC1 accurately.
Shop Assistant
Gray Paint Inc.
Oklahoma City, OK
05.2019 - 12.2019
- Cleaned and maintained vehicles to ensure high-quality standards.
- Transported vehicles to the business upon completion of repairs.
- Conducted regular upkeep of the store environment
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
Sales Associate
Mazzio's Call Center
Moore, OK
02.2019 - 06.2019
- Maintained accurate order information and resolved customer queries, resulting in high levels of customer satisfaction.
- Provided effective solutions to customer complaints regarding orders.
- Ensured up-to-date and valid customer data.
- Sending store orders through digital platforms.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Degree in Business -
Oklahoma City Community College
Okc, Oklahoma01.2022
High school diploma -
Southmoore High School
Moore, Oklahoma01.2020
2 year Auto Collision and Repair Class, Certified in Painting and Refinishing -
Moore Norman Tech
Norman, Oklahoma01.2020
Skills
- Insurance Negotiation
- Damage Assessment
- Paint Matching
- Insurance procedures
- Diagnostic Tools
- Parts Ordering
- Adaptability
- Negotiation Skills
- Relationship Building
- Attention to Detail
- Problem-Solving
- Communication Skills
- Teamwork skills
- Professionalism
- Reliability
- Detail orientation
- Vehicle Inspection
- Repair Planning
- Crew management
Certification
- ASE certification in painting and refinishing.
Accomplishments
- Top rated employee at Carvana
- Opened 2 PDR shop in Kileen TX and Sheridan Wyoming
- I have gotten multiple total loss bills reversed
- Perfect attendance at every job
Timeline
Shop Manager
Puckett's Collision Center
01.2025 - Current
Auto Hail Estimator
Dent Source
04.2024 - 01.2025
External Paint Coordinator/ Offlot Coordinator/ Technician
Carvana LLC
03.2022 - 04.2024
Detail/ Lot porter/ Production manager/ Administrative Assistant
Reynolds Collision Center
12.2019 - 03.2022
Shop Assistant
Gray Paint Inc.
05.2019 - 12.2019
Sales Associate
Mazzio's Call Center
02.2019 - 06.2019
Degree in Business -
Oklahoma City Community College
High school diploma -
Southmoore High School
2 year Auto Collision and Repair Class, Certified in Painting and Refinishing -
Moore Norman Tech
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