Sharon Salts
Troutman,NC
Summary
Proven business and technology leader with 10+ years expertise in delivering large cross functional projects, encouraging innovation, maintaining business relationships, and motivating high performing teams. Highly successful leader able to perform various capacities across multiple medium and large-scale initiatives including HR learning & development & recruiting, Finance technology deployment for expense and sourcing application (Coupa), Workday deployments, Store hardware/software deployments, monitoring, and security tools. I have extensive experience directing all aspects of the project lifecycle from conceptualization to implementation and leveraging Lean-Agile practices and tools. Adept at tracking and monitoring project schedules and budgets and ensuring deliverable deadlines are met. Confidence in the ability to manage stakeholders’ expectations and achieve goals through consistency, collaboration, motivation, and drive. Detail oriented, strong organizational and communication skills which will contribute greatly to a senior management team that values growth, customer service, accountability, and integrity. Customer-oriented Program Manager with over 10+ years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
11
11
years of professional experience
Work History
Senior Technology Program Manager
Lowe’s Companies
01.2019 - 01.2024
- Owned the overall planning, coordination, execution, and delivery of complex projects across multiple technology program portfolios – Finance, HR, Payments, Store Operations, Benefits, Tax
- Identifies and communicates clear vision and understanding of initiative goals and objectives and related cross-portfolio dependencies
- Drives the prioritization and alignment of strategic and functional deliverables and decision necessary for delivering in an agile, product environment
- Responsible for developing plans to meet technology priorities and deadlines, determining, and carrying out processes, managing workflow and product delivery across multiple portfolio teams
- Set expectations and held cross program teams accountable to ensure value delivery through measurement and reporting of progress against the business case
- Communicated and documented initiative level risks, issues, decisions, and scope changes
- Managed and mitigated program level issues by performing analysis of risk and trigger events
- Engaged with cross functional technical and business partners and 3rd party vendors in an onshore/offshore model, to ensure that all components are managed and delivered as needed to support the overall delivery of the end-to-end program
- Provided operational governance and partnered closely with technology leadership, strategic sourcing, and vendor partners to conduct product level operational reviews
- Lead cross functional global workforce and vendor partners to achieve desired outcomes
- Managed annual program level budget including necessary accruals and invoice management
- Supported technology initiatives and process improvements in an agile, product environment, including strategic and tactical execution of technology objectives
- Provided project status updates to executive leadership.
Senior Technical Project Manager
Lowe’s Companies
11.2014 - 12.2018
- Directly lead and deliver high level projects in Human Resources, Finance, Contact Center, Stores, Sourcing & Procurement, Payments, Security and IT to IT
- Responsible for developing, analyzing, and executing project plans, scope, and schedules for projects using the enterprise project management practices while delivering within 10% of the budget
- Managed cross functional project teams and multiple vendor partnerships both of various geographical locations
- Tracked and reported on key metrics (i.e
- Deliverables, financials, duration, benefits) during implementation and communicating findings to Executive leadership
- Post implementation monitoring and reporting of previously identified value metrics
- Ensured the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third-party vendors, and senior management
- Monitored and controlled the overall project budget including ongoing resource allocation throughout project lifecycle
- Worked extensively with Sourcing partners with RFI and RFP processes for large SAS and Cloud software services
- Provided project status updates to executive leadership.
IT Senior Business Analyst
Lowe’s Companies
11.2012 - 10.2014
- Responsible for leading a team of Business Analyst’s in the development and implementation of strategic solutions
- Defined the approach for the Business Analyst team to identify business cases, assessed the impact of system or process changes, document requirements, provide insight to ensure requirements are translated into workable business solutions
- Developed Work Break Structures/project plans to meet deliverables for business priorities and deadlines, while managing risk, escalating high priority issues, monitoring progress, identifying, and capitalizing on process improvement opportunities
- Peer development through extensive coaching and feedback
- Developed current and future state business requirements, business solutions, and process design with key stakeholders.
Education
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project, SharePoint, Teams, Visio) and Atlassian Suite (Confluence, JIRA)
- Superior written and verbal communication skills
- Superb organizational skills allowing seamless multi-tasking
- Strong analytical and creative problem-solving abilities
- Able to influence stakeholders at all levels and excel in matrixed environment
- Excellent presentation and meeting facilitation skills
- Highly self-motivated and competitive Driven by exceeding goals and meeting deadlines
- Works effectively both independently and in a team environment
- Quick learner with solid record of achievement and recognition
- Complex Project & Program Leadership
- Operational Excellence
- Software Development Lifecycle
- Agile & Waterfall Methodologies
- Risk Mitigation
- Stakeholder Communication
- Change Management
- Financial Reporting
- Project Delivery
- Vendor Relationship Management
- IT Infrastructure Knowledge
- Cross-Functional Team Leadership
- Contract Negotiation RFI/RFP
Past Efforts
- Workday Learning & Development
- Coupa Expense Management
- Coupa Strategic Sourcing & Procurement
- Eckoh Secure Customer Telephone Payment
- Phenom Executive Recruiting
- Allsec Payroll India
- Logic Monitoring Performance Monitoring
- Ingenico PEDs-mobile (Verifone In-Lane M400)
- FireEye Threat Prevention
- Lowe’s in House Development & Deployment Initiative: HR Data Hub
- End of Year Initiative: Equifax/Workday End of Year W2 Processing
Timeline
Senior Technology Program Manager
Lowe’s Companies
01.2019 - 01.2024
Senior Technical Project Manager
Lowe’s Companies
11.2014 - 12.2018
IT Senior Business Analyst
Lowe’s Companies
11.2012 - 10.2014
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