Sharon Sargent

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Responded to customer requests for products, services and company information.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.

Worked in Accounting Department of a Commercial Warehouse Company in Calumet City, Illinois. Started

there after leaving Sherwin Williams in Chicago. Have

Payable and Receivable experience and also was the Admin. Assistant for the owners of the Company.

Also worked Customer Service during my time at the

Company. Worked with customers handling their question and problems with all warehouse issues.

Totally all business experience .........