Sharon Schirmer
Hibbing,MN
Summary
Dynamic Personal Banker with National Bank of Commerce, skilled in relationship building and cash handling. Enhanced customer satisfaction through effective communication and a positive attitude, leading to increased client trust. Proficient in banking software and compliance, consistently resolving issues and contributing to a collaborative team environment.
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results.
I feel I could be a good fit for the operations specialist from my 17 years of working as a Teller than Personal banker. I have very good customer service skills. I know how what documents are needed for our accounts. I would like to move to another area of Bank to expand my knowledge.
Overview
18
18
years of professional experience
Work History
Personal Banker
National Bank of Commerce
Hibbing, MN
06.2007 - Current
- Assisted clients with account inquiries and transactions, ensuring accurate processing.
- Supported daily operations by maintaining cash drawer and balancing accounts.
- Learned banking software for transaction processing and customer account management.
- Provided information on bank products and services to enhance customer understanding.
- Collaborated with team members to improve client satisfaction through effective communication.
- Handled routine administrative tasks, including filing documents and managing schedules.
- Adapted quickly to new policies and procedures to maintain compliance with regulations.
- Contributed to a positive team environment by participating in training sessions and meetings.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
No Degree - Hair Styling
Cosmetology Career CEnter
Hibbing, MN05-1987
High School Diploma -
Hibbing High
Hibbing, MN06-1984
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Fraud prevention
- Attention to detail
- Sales expertise
- Relationship building and management
- Interpersonal skills
- Banking policies and procedures
- Banking
- Issues resolution
Timeline
Personal Banker
National Bank of Commerce
06.2007 - Current
No Degree - Hair Styling
Cosmetology Career CEnter
High School Diploma -
Hibbing High
Leadership program
I learned how to interact with different personalities. We worked on a community project. We chose putting a social media campaign highlighting what the local Veteran groups around our area to support others.