Verified
This profile is verified using an email address.
SHARON SEARS
Hot Springs,AR
Summary
Retail Management and Customer Service professional with 40 years of experience leading high-volume store operations and driving improvements in sales, customer satisfaction, merchandising accuracy, and team performance. Skilled in coaching employees, optimizing workflow efficiency, managing inventory processes, and maintaining audit-ready compliance. Known for delivering measurable gains in service quality, store presentation, and operational execution.
Overview
24
24
years of professional experience
Work History
Customer Experience Coordinator
T.J. Maxx
06.2018 - Current
- Lead front-end operations, optimize staffing, and maintain high customer service standards.
- Support merchandising execution through effective inventory organization and timely product placement.
- Ensure policy compliance and operational accuracy by delegating tasks and monitoring workflow.
- Provide service recovery and resolve customer issues to support satisfaction and retention.
Key Holder
Salvation Army Thrift Store
09.2017 - 06.2018
- Managed daily operations including opening/closing procedures, cash handling, and loss prevention.
- Improved product availability through organized donations, accurate pricing, and merchandise quality.
- Supported training and task delegation to enhance workflow and customer service.
- Assisted with customer issue resolution to maintain a welcoming environment.
Sales Team Manager
Belk
Hot Springs, AR
01.2003 - 01.2017
- Increased annual department sales by 5–12% through KPI-driven coaching and leadership.
- Improved customer satisfaction by 20% by training 35+ associates.
- Maintained 98–100% accuracy in price changes and signage.
- Reduced merchandising inconsistencies by 30% through structured visual standards.
- Improved freight flow and reduced stock-to-floor time by up to 15%.
- Reduced associate turnover by 10% through communication and recognition initiatives.
- Resolved 50+ customer concerns weekly with zero compliance violations.
Education
Art/ Commerial
National Park College
Hot Springs, ARSkills
- Retail Management
- Customer Experience Leadership
- Team Coaching and Development
- Merchandising Standards and Visual Compliance
- Inventory Control and Stock Management
- Freight Flow Optimization
- Loss Prevention and Policy Compliance
- Customer Issue Resolution
- Store Opening and Closing Procedures
- KPI Monitoring and Performance Optimization
- Workflow Coordination and Process Improvement
- Front-End Operations
Accomplishments
- Increased department sales by 5–12% annually through KPI-focused leadership and targeted coaching.
- Improved customer satisfaction scores by 20% by training and developing 35+ associates.
- Maintained 98–100% pricing and signage accuracy, supporting full audit compliance.
- Reduced merchandising errors by 30%, enhancing store presentation and product accessibility.
- Shortened stock-to-floor time by up to 15% by improving freight flow efficiency.
- Reduced associate turnover by 10% with stronger communication and recognition.
- Resolved 50+ customer issues weekly with zero compliance violations, ensuring consistent service recovery.
Timeline
Customer Experience Coordinator
T.J. Maxx
06.2018 - Current
Key Holder
Salvation Army Thrift Store
09.2017 - 06.2018
Sales Team Manager
Belk
01.2003 - 01.2017
Art/ Commerial
National Park College