Delower Hossain Opu
Dorchester,MA
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with a motivational style.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
TJ Maxx, TJX Companies
Boston, MA
08.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and maintained positive relationships with customers.
- Assisted customers with product selection, ordering, returns, and refunds.
- Resolved customer complaints on time.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
Owner
Ashraf Global Ventures LLC
Dorchester, MA
08.2024 - Current
- Managed daily business operations, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
Assistant store manager
RISE
Dhaka, Bangladesh
10.2021 - 12.2021
- Evaluated employee skills, built staff teams, and executed performance reviews
- Interacted with customers on the sales floor to write reports and offer product expertise
- Monitored Store Inventories and ordered new products and equipment to prevent shortages
- Analyzed client feedback and concerns to locate weaknesses and formulate solutions
Teaching Assistant
BAF Shaheen College
Dhaka, Bangladesh
09.2018 - 01.2019
- Subject areas: Accounting, Finance & Management
Education
Bachelor of Science - Business Administration
Washington University of Science and Technology
Vienna, Virginia09.2026
High School Diploma - Humanities
Bangladesh Air Force Shaheen College
Dhaka, Bangladesh07.2019
Skills
- Training and coaching
- Opening and closing procedures
- Cross-functional coordination
- Retail store support
- Multitasking Abilities
- Business Management
- Microsoft 360
Projects And Activities
- Coordinator & Volunteer, Amar Prottoy Foundation, Dhaka, Bangladesh, 01/18, 05/19, Delivered 500 meals per week to women, children, and rickshaw drivers and reduced hunger in the local area.
- Member of SAGA, WUST, Vienna, Virginia, 05/22, 10/23, Helped new students with accommodation, Study plans, and organizing many functions.
Certification
- Driver's Licenses
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Timeline
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2024 - Current
Owner
Ashraf Global Ventures LLC
08.2024 - Current
Assistant store manager
RISE
10.2021 - 12.2021
Teaching Assistant
BAF Shaheen College
09.2018 - 01.2019
- Driver's Licenses
Bachelor of Science - Business Administration
Washington University of Science and Technology
High School Diploma - Humanities
Bangladesh Air Force Shaheen College
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