Sharon Sheppard
Summary
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Motivated and enthusiastic Rural Carrier with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Rural Carrier Associate
United Postal Service
06.2021 - Current
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
Transit Bus Operator
City Of Gainesville
06.2012 - 06.2021
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
Detention Officer
Alachua County Regional Juvenile Detention Center
03.2005 - 07.2012
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Education
Associate of Arts -
Everest-Online University
Orlando, FL06.2017
Skills
- Incident Reporting
- Sorting and Delivery
- Undeliverable Mail Handling
- Postal Regulations
- Mail Delivery
- Mail Management
- Safe Driving
- Package Handling
- Postal Regulations Knowledge
- Load Balancing
- Route Navigation
- Vehicle Loading
Timeline
Rural Carrier Associate
United Postal Service
06.2021 - Current
Transit Bus Operator
City Of Gainesville
06.2012 - 06.2021
Detention Officer
Alachua County Regional Juvenile Detention Center
03.2005 - 07.2012
Associate of Arts -
Everest-Online University
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