Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sharon So

Morton Grove,IL

Summary

Proven leader and dedicated team collaborator with extensive experience in customer service and quality control assurance, notably at Mochinut. Excels in shift leadership and hospitality service, ensuring health department standards are surpassed. Achieved significant improvements in customer satisfaction and operational efficiency through effective feedback and coaching.

Overview

9
9
years of professional experience

Work History

Cashier

Paris Baguette
Niles , IL
10.2024 - Current
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Shift Leader

Mochinut
Niles, IL
11.2023 - 05.2024
  • Adhered to all health code regulations while preparing food and drinks for customers.
  • Checked orders for quality and completeness.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Assisted in training new employees on shift operations.

Animal Caregiver

Wrights Way Rescue
Morton Grove, IL
08.2023 - 03.2024
  • Ensured all animals had adequate food, water, bedding, toys, and other supplies.
  • Monitored animal health and behavior, reported any changes or concerns to supervisor.
  • Implemented enrichment activities for animals housed in the shelter such as walks or playtime.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Cleaned kennels after each use during meet and greets to maintain sanitary conditions for both humans and animals.
  • Stayed on top of laundry, dishwashing, sweeping and disinfection protocols.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Conducted regular inspections of enclosures for safety hazards and maintenance needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Student Tutor

Forging Opportunities for Refugee Children
Chicago, IL
09.2022 - 05.2023
  • Worked closely with students to help develop science and writing skills.
  • Provided homework help and test preparation strategies to improve test-taking skills.
  • Encouraged positive study habits, such as note-taking, goal-setting, and organization skills.
  • Collaborated with other staff members to ensure that all students had access to quality instruction and resources.
  • Monitored student progress and provided feedback on areas of improvement.
  • Utilized various teaching methods, including online platforms, visual aids, hands-on activities.
  • Demonstrated patience when working with struggling learners or those who require extra attention.
  • Cultivated relationships with students by being approachable and providing encouragement.

Bakery Clerk

Jewel Osco
Niles, IL
06.2022 - 09.2022
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Prepared and packaged bakery goods for display and sale.
  • Monitored oven temperatures and baking times for optimal product outcomes.
  • Took custom cake and bakery orders.
  • Assisted with baking and decorating tasks.
  • Greeted customers, answered questions and provided product knowledge.
  • Recommended, selected and located merchandise based on customer desires.

Laundry Aide

Longwood Cleaners
Chicago, IL
01.2016 - 12.2019
  • Assisted in loading and unloading large amounts of laundry into machines.
  • Maintained cleanliness of laundry area by sweeping floors, wiping down machines and organizing supplies.
  • Monitored supply levels throughout shift to ensure sufficient stock is available at all times.
  • Regularly checked temperature settings on washers and dryers to ensure optimal performance.
  • Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Checked each item after it has been dried for any wrinkles or damages before folding them up.
  • Provided efficient customer service by greeting customers, answering questions, and responding to requests.

Education

Some College (No Degree) - Biochemistry

Loyola University Chicago
Chicago, IL

Skills

  • Shift leadership
  • Health department standards
  • Hospitality service expertise
  • Feedback and coaching
  • Language acquisition
  • Team collaboration
  • Customer service focus
  • Quality control assurance

Languages

Korean
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Paris Baguette
10.2024 - Current

Shift Leader

Mochinut
11.2023 - 05.2024

Animal Caregiver

Wrights Way Rescue
08.2023 - 03.2024

Student Tutor

Forging Opportunities for Refugee Children
09.2022 - 05.2023

Bakery Clerk

Jewel Osco
06.2022 - 09.2022

Laundry Aide

Longwood Cleaners
01.2016 - 12.2019

Some College (No Degree) - Biochemistry

Loyola University Chicago

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