Haylee Ridgell
Pensacola,FL
Summary
Experienced Shift Manager with a focus on team development and operational efficiency. Known for fostering a supportive work environment, training staff, and ensuring exceptional customer service, leading to improved guest satisfaction and team performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
2026.02 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted in inventory management, restocking shelves as needed to ensure product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Shift Manager
Nowak Enterprises
2020.05 - 2026.01
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction ratings.
- Led initiatives that improved team productivity through effective communication and engagement strategies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Implemented best practices for customer service, resulting in improved guest satisfaction.
Education
High School Diploma -
Escambia High School
Pensacola, FLSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Employee training
- Workplace safety
- Accurate money handling
- Handling customer complaints
- Team development
- Shift leadership
Certification
Food Safety Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Cashier
Family Dollar
2026.02 - Current
Shift Manager
Nowak Enterprises
2020.05 - 2026.01
High School Diploma -
Escambia High School