Sharon Taylor-Hughes
Brook,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
33
33
years of professional experience
3
3
Certification
Work History
Case Manager
BRC- Bronx Family Housing
09.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Case Manager
Winston Staffing Services
04.2023 - 09.2023
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Supervisor/Case Navigator
AM LLC
04.2021 - 06.2022
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Genpact
01.2015 - 06.2018
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
VP/ COMPLIANCE & RISK, CLIENT EXECUTIVE
Citigroup
09.1991 - 01.2015
- Launched successful recruitment campaigns targeting top-tier talent, resulting in improved workforce quality.
- Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
Education
Bachelor of Arts - Business Administration
Baruch College of The City University of New York
New York, NYSkills
- Utilization review
- Referral Coordination
- Discharge Planning
- Individualized counseling
- Client Advocacy
- Patient support
- Case Management
- Care Coordination
- Records Management
- Documentation And Reporting
- Patient Management
Certification
- Certified CPI, BRC-Bowery Residents Committee
- Naloxone Training - BRC-Bowery Residents' Committee
- CPR Training - BRC-Bowery Residents' Committee
Timeline
Case Manager
BRC- Bronx Family Housing
09.2023 - Current
Case Manager
Winston Staffing Services
04.2023 - 09.2023
Supervisor/Case Navigator
AM LLC
04.2021 - 06.2022
Manager
Genpact
01.2015 - 06.2018
VP/ COMPLIANCE & RISK, CLIENT EXECUTIVE
Citigroup
09.1991 - 01.2015
Bachelor of Arts - Business Administration
Baruch College of The City University of New York
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