Sharon Thompson
Crestwood,Kentucky
Summary
Skilled in scheduling appointments and organizing office operations. Punctual professional committed to satisfying customer needs demands. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
13
13
years of professional experience
Work History
Office Manager
B&J Overhead Door Services
Crestwood, Kentucky
04.2012 - Current
- Answered multi line phone, scheduled appointments daily for service work.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed contracts for accuracy prior to signing off on behalf of company
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
Education
Associate of Science - Accounting and Business Management
Watterson College
Louisville, KYSkills
- Data Entry
- Scheduling appointments on phone multi line
- Billing
- Inventory Control
- Supply Management
- Customer Service
- Staff hiring
- Bookkeeping
- Strategic Planning
- Organizational
- Scheduling Coordination
- Customer Relations
- Budget Administration
- Payroll Processing
- Banking operations
- Account Reconciliation
- Credit and collections
Timeline
Office Manager
B&J Overhead Door Services
04.2012 - Current
Associate of Science - Accounting and Business Management
Watterson College