Sharon Turano
Albuquerque,NM
Summary
Dynamic leader with a proven track record at Five Guys Burger And Fries, adept in operations management and team building. Excelled in fostering client relationships and boosting sales through strategic labor cost controls. Skilled in troubleshooting and training, ensuring top-notch service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys Burger And Fries
Santa Fe, NM
06.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Caregiver
Aspen Care
Albuquerque, NM
01.2018 - 05.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
High School Diploma -
05.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and Development
- Relationship Building
- Inventory Control
- Labor Cost Controls
- Performance Evaluations
- Troubleshooting expertise
Certification
- ServeSafe certification- ex: 05/26
- Quality Control certification- Five Guys Burgers and Fries- ex: 05/25
Timeline
General Manager - Five Guys Burger And Fries
06.2021 - Current
Caregiver - Aspen Care
01.2018 - 05.2021
Independence High School - High School Diploma,