Sharon Whetstone
Walters
Daytona Beach
Summary
Dynamic Operator Specialist at Southern Bell Inc, adept at enhancing customer service through efficient call handling and problem-solving. Proven ability to improve processes and ensure accuracy, while maintaining a strong work ethic. As a Custom Picture Framer, excelled in client relations and materials management, driving sales through personalized solutions.
Committed Custom Framer with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
2023
2023
years of professional experience
Work History
Operator Specialist
Sothern Bell Inc
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
- Participated in ongoing training initiatives to continually enhance product knowledge and service capabilities.
- Ensured accuracy in directory information by staying up-to-date on changes and updates within the industry.
- Identified opportunities for process improvements, sharing ideas with management for consideration.
- Connected local and long distance calls.
Custom Picture Framer
Attic Frame Shop (Owner)
03.2003 - 12.2022
- Developed strong relationships with clientele by offering personalized solutions for their art display needs.
- Utilized professional-grade equipment safely while adhering to company guidelines and established industry standards throughout each project''s completion process.
- Prioritized client satisfaction by ensuring each project met their unique vision and expectations while adhering to industry best practices.
- Increased sales through effective upselling of high-quality framing materials and services.
- Enhanced customer satisfaction by providing expert advice on frame selection and design elements.
- Assembled high-quality custom frames using appropriate techniques, such as joining corners securely and mounting artwork professionally.
Education
High School Diploma -
Willington Academy
Orangeburg, SC 05.2001 -
Skills
Customer service
Problem-solving
Data entry
Analytical thinking
Attention to detail
Multitasking
Strong work ethic
Materials management
Timeline
Custom Picture Framer
Attic Frame Shop (Owner)
03.2003 - 12.2022
High School Diploma -
Willington Academy
05.2001 -
Operator Specialist
Sothern Bell Inc
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