Sharon Williams
Missouri City,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Insurance Benefits Specialist/ Remote
Anthem Elevance Health
2022.09 - 2026.02
- Provide multiple task providing and verifying members benefit- cost shares with CCA-Commercial plans as well as employer plans assist with filing grievance and appeals on members behalf take members monthly payments assist members with obtaining referrals assist members with scheduled appointments
Medical Claims Specialist
Assurance Health Care Inc
2021.09 - 2022.07
- Inbound claims calls. Providing claims status, eligibility and benefits supervisor call de escalate calls provide insurance plan coverages.
Collections Representative
ARS National Services
2018.05 - 2021.08
- Collections for loans high volume incoming calls some out bound calls.
Human Resources Manager
Houston Harris Divisional Patrol Service
2016.02 - 2018.03
- Screen all new employees background add all new employee's in Quick Books for payroll report all applicants in OIG for child support file and follow up with all unemployment benefits in a timely manner to TWC made sure all officers was properly reported to DPS filing faxing.etc.
Medical Claims Processor
Sutherland
2015.05 - 2016.01
- Assisted with processing medical claims
- Trainer for new employees
- Meeting the daily claim quota requirements provided.
Collections Specialist
PrideStaff/ Getix
2014.11 - 2015.04
- Collector inbound/outbound calls to hospitals, lawyers, clients. Collecting on outstanding medical bills high volume out going and incoming calls.
Receptionist/Secretary
States Health Inc
2012.06 - 2014.11
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responded to requests via telephone and email.
- Meetings with TWC for employee unemployment verification.
- Screening scanning verifying and checking new or potential employer verifying patient insurance.
- Assisted with the on-boarding process of new hires in.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Recruited and screened qualified potential employees.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and quick books knowledge.
- Established and monitored employee pay scales.
Secretary Assistant
Empathy Care Inc
2008.01 - 2012.05
- Answered all inbound calls and directed call to the appropriate person/department.
- Filing, faxing and scanning.
- Assisted with recruitment.
- Background checks.
- Provided clerical support to company employees, including copying, faxing, scanning and file management.
- Reviewed collection reports to determine the status of collections. and the amounts of outstanding balances.
- Set up and updated customer accounts with interactions, payments and personal information.
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Greeted visitors.
Education
Texas Southern University
Houston, TX2012-01
High school diploma or GED - undefined
Ross shaw Sterling
Houston, TX1993-06
Skills
- Customer service
- Collections
- Office Management
- HR sourcing
- Scheduling
- Training
- Receptionist
- Organizational Skills
- Collection
- Computer Skills
- Microsoft Excel
- ICD-9
- ICD-10
Timeline
Insurance Benefits Specialist/ Remote
Anthem Elevance Health
2022.09 - 2026.02
Medical Claims Specialist
Assurance Health Care Inc
2021.09 - 2022.07
Collections Representative
ARS National Services
2018.05 - 2021.08
Human Resources Manager
Houston Harris Divisional Patrol Service
2016.02 - 2018.03
Medical Claims Processor
Sutherland
2015.05 - 2016.01
Collections Specialist
PrideStaff/ Getix
2014.11 - 2015.04
Receptionist/Secretary
States Health Inc
2012.06 - 2014.11
Secretary Assistant
Empathy Care Inc
2008.01 - 2012.05
High school diploma or GED - undefined
Ross shaw Sterling
Texas Southern University
Additional Information
- SKILLS
- Collection experience Multi-line phone systems
- Microsoft excel, Word and power point proficient Team player
- Data Entry Excellent phone demeanor
- Quick books Insurance knowledge
- Self-motivated Human resources
- Customer service