Sharon Wilson
Whitewater,WI
Summary
Dynamic operations leader with a proven track record at The Marek Group, excelling in team management and strategic planning. Fostered a culture of continuous improvement, enhancing employee engagement and retention. Adept at relationship building and project coordination, driving customer satisfaction and operational excellence through innovative solutions.
Overview
25
25
years of professional experience
Work History
Director or Operations - Promotional Products
The Marek Group
07.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Account Operations Manager - Promotional Products
The Marek Group
11.2020 - 07.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
- Elevated understanding of client and industry to assist sales staff in identifying new business opportunities.
- Defined measurement systems to monitor and report performance metrics and client satisfaction to client, company and employees.
- Oversaw a diverse portfolio of accounts while meeting strict deadlines for reporting requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Account Manager
The Marek Group
04.2018 - 11.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Account Executiive
City Screen Print & Embroidery
02.2016 - 03.2018
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
Promotional Products Customer Service
Piranha Promotions
01.2000 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Domestic and Overseas sourcing
- Project management and coordination
- Team and Operational management
- Creativity and innovation
- Strategies and goals
- Avanti/PACE/CommonSKU - ERP Systems
- ASI/PPAI
Timeline
Director or Operations - Promotional Products
The Marek Group
07.2022 - Current
Account Operations Manager - Promotional Products
The Marek Group
11.2020 - 07.2022
Account Manager
The Marek Group
04.2018 - 11.2020
Sales Account Executiive
City Screen Print & Embroidery
02.2016 - 03.2018
Promotional Products Customer Service
Piranha Promotions
01.2000 - 01.2016
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