Sharon Wilson-Dismuke
Monroe,La
Summary
Highly skilled Senior Specialist with significant experience in project management, data analysis and strategic planning. Strengths include strong leadership skills, problem-solving abilities and effective communication. Previous work has led to increased efficiency in operations, streamlined processes and improved team performance.
Overview
10
10
years of professional experience
Work History
Operations Sr Specialist I
JPMorgan Chase Bank
Monroe, AL
07.2025 - Current
- Managed direct auto refinancing operations, ensuring timely processing and adherence to compliance standards.
- Partner with underwriting and other internal teams to support timely document collection and issue resolution.
- Create, organize, and maintain complete loan files to support an efficient path to closing.
- Provided support during team absences and increased workload, resolving issues and discrepancies through effective communication with external partners and internal colleagues.
- Performed clerical tasks including filing, photocopying, imaging, data entry, and handling correspondence to maintain efficient office operations.
Transactions Specialist II
JPMorgan Chase Bank
06.2023 - 07.2025
- Processed daily document transactions that included moderately complex tasks.
- Inputting data into the system while following standard operating procedures and customer specific instructions for processing
- Reviewed transaction records for accuracy and documentation completeness.
- Researching customer requests and providing researched results on payment inquiries
- Researched customer requests and provided detailed responses on payment inquiries to enhance customer satisfaction.
- Evaluated routine tasks to make informed judgment calls. regarding routine duties, but referring non-routine situations to a supervisor and/or manager
- Ensured adherence to banking processes for regulatory compliance to ensure adherence to policies and compliance.
- Reviewed transaction records to verify accuracy and completeness of documentation.
- Trained new team members in Chase procedures and systems.
SR Mortgage Document Specialist II
JPMorgan Chase Bank
05.2022 - 09.2023
- Provided expertise in business operations as a subject matter expert.
- Subject expertise in evaluating business operations and processes.
- Identified technical solutions that enhanced business performance.
- Consulting across business operations, providing mentorship, and contributing specialized knowledge. Recommending technical solutions and determining software development requirements. current sitting role is with the Auto Correspondent team
- Conducted account reviews for Chase Bank clients to ensure compliance and satisfaction.
- Resolved escalated issues across JPMorgan Chase operations teams.
- Coordinated internal teams to ensure timely completion of daily assignments and adherence to deadlines.
- Communicated project status, issues, and changes to stakeholders to maintain transparency and alignment.
SR Mortgage Document Specialist I
JPMorgan Chase Bank
04.2017 - 05.2022
- Processed lien release documents, ensuring timely completion of transactions./ Coordinated vendor relationships to streamline operations.
- Prepared reconveyances and collateral releases for paid loans, managing daily requests for paid-in-full loans. Ordered collateral files or other documents.
- Obtained Deed of Trust or Mortgage Recording information, resolving exceptions reported by vendor to maintain compliance.
- Prepares releases for filing with the county agency
- Resolved escalated issues across JPMorgan Chase operations teams.
- Monitored banking processes for policy and compliance adherence.
- Implemented best practices in the use of tools and technologies related to project management.
- Gathered and entered valuable data into software systems for recordkeeping.
Education
Croville High School
Crowville, LASkills
- Document review
- Payment research
- File management
- Operational Efficiency
- Vendor management
- Office Management
- Microsoft Office: Word, Excel
- Problem resolution
- Training coordination
- Collaboration
- Customer Service
- Client relations
Timeline
Operations Sr Specialist I
JPMorgan Chase Bank
07.2025 - Current
Transactions Specialist II
JPMorgan Chase Bank
06.2023 - 07.2025
SR Mortgage Document Specialist II
JPMorgan Chase Bank
05.2022 - 09.2023
SR Mortgage Document Specialist I
JPMorgan Chase Bank
04.2017 - 05.2022
Croville High School