Sharon Wright
Chattanooga,TN
Summary
Compassionate Direct Support Professional with extensive experience at Orange Grove Center, skilled in behavior redirection and client support. Proven track record in enhancing client independence through tailored care plans and effective progress documentation. Strong relationship-building abilities foster collaboration with interdisciplinary teams to achieve optimal client outcomes.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Just the Right Touch
04.2025 - Current
- Provided direct care and support to individuals with disabilities, ensuring safety and comfort.
- Assisted clients in daily living activities, fostering independence and personal growth.
- Implemented individualized support plans to meet unique client needs and goals.
- Collaborated with interdisciplinary teams to develop strategies for improving client outcomes.
Direct Support Professional
Right At Home Health Care
09.2024 - Current
- Monitored behavioral patterns, documenting progress and communicating changes to supervisors.
- Trained new staff on best practices for client engagement and care techniques.
- Enhanced communication between clients and families to strengthen support networks.
- Participated in continuous training initiatives to maintain knowledge of industry standards and practices.
- Maintained clean, safe, and well-organized patient environment.
Direct Support Professional
Orange Grove Center
08.2019 - 04.2025
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Direct Support Professional
Allied Behavioral Health Services
09.2016 - 08.2022
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Customer Service Representative
Robert Half/ Blue Cross Blue Shield
02.2015 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding healthcare plans and benefits to enhance customer understanding.
- Streamlined processes for handling claims, reducing response times and improving service efficiency.
- Mentored junior team members on best practices for customer engagement and issue resolution.
Inspector in Quality Assurance and Quality Control
Trigo Pic Group/Volkswagon
03.2014 - 08.2017
- Inspected products to ensure compliance with quality standards and specifications.
- Conducted thorough audits of production processes to identify areas for improvement.
- Led training sessions on quality control procedures for new team members.
- Developed and implemented inspection protocols to enhance product reliability.
Manager's Assistant
Orange Grove Center
05.2004 - 02.2014
- Managed scheduling and calendar coordination for executive leadership, optimizing time management.
- Facilitated communication across departments, enhancing collaboration and information flow.
- Organized meetings and events, ensuring logistical arrangements met organizational standards.
- Prepared reports and presentations, delivering accurate information to support strategic decision-making.
Education
High School Diploma -
ECPC / Medical Assistant
Chattanooga, TN06.2003
High School Diploma -
Hixson High School
Hixson, TN1992
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Decision-making support
- Relationship building
- Appointment scheduling
- Goal setting
- Progress documentation
Timeline
Direct Support Professional
Just the Right Touch
04.2025 - Current
Direct Support Professional
Right At Home Health Care
09.2024 - Current
Direct Support Professional
Orange Grove Center
08.2019 - 04.2025
Direct Support Professional
Allied Behavioral Health Services
09.2016 - 08.2022
Customer Service Representative
Robert Half/ Blue Cross Blue Shield
02.2015 - 01.2018
Inspector in Quality Assurance and Quality Control
Trigo Pic Group/Volkswagon
03.2014 - 08.2017
Manager's Assistant
Orange Grove Center
05.2004 - 02.2014
High School Diploma -
ECPC / Medical Assistant
High School Diploma -
Hixson High School