Sharon Wright

• Managed accounts receivable processes, ensuring timely collections and minimizing delinquencies.
• Analyzed aging reports to identify high-risk accounts and implemented effective follow-up strategies.
• Collaborated with healthcare providers to resolve billing discrepancies and enhance client relationships.
• Utilized advanced ERP systems to track payments and generate detailed financial reports for management review.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Managed accounts receivable aging reports to identify outstanding balances.
• Processed Medicare and Medicaid well as Commercial claims accurately, ensuring compliance with federal regulations and policies.
• Processed and submitted medical claims to insurance providers, ensuring compliance with regulations.

• Collaborated with healthcare providers to verify client information and documentation.
• Reviewed patient accounts for accuracy, resolving discrepancies and ensuring timely payments.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Verified insurance of patients to determine eligibility.
• Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
• Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

• Conducted temperature screenings for employees and visitors, ensuring compliance with health protocols.
• Implemented improved processes for efficient and timely temperature checks at facility entrances.
• Maintained accurate records of screening results to support workplace safety initiatives.
• Assisted in training new staff on screening procedures and safety measures.
• Collaborated with health and safety teams to address concerns regarding COVID-19 policies.
• Developed strategies to enhance the effectiveness of health screenings across multiple shifts.

• Coordinated timely transportation of medical specimens to ensure prompt delivery and compliance with safety regulations.
• Managed efficient routing strategies to optimize delivery schedules, reducing delays and improving service quality.
• Trained new staff on delivery protocols and safety procedures, enhancing team performance and operational efficiency.
• Implemented inventory tracking systems for medical supplies, ensuring accurate reporting and availability at all times.
• Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
• Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.

• Supervised billing operations to ensure accurate submission of insurance claims.
• Streamlined billing processes to improve claim approval rates and reduce rejections.
• Coordinated with healthcare providers to resolve discrepancies in patient accounts efficiently.
• Developed and implemented training programs for new billing staff, enhancing departmental knowledge.
• Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
• Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
• Collected payments and applied to patient accounts.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Posted payments and collections on a regular basis.

• Operated multi-line switchboard to efficiently route incoming calls to appropriate departments.
• Collaborated with medical staff to facilitate smooth communication between departments during peak hours.
• Provided exceptional customer service by addressing patient inquiries and concerns promptly.
• Maintained accurate call logs and documentation for internal tracking and reporting purposes.
• Monitored emergency codes, relaying critical information swiftly to relevant personnel in high-pressure situations.
• Connected callers with appropriate professional, department, or business.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.

3.0 GPA

• 3.0 GPA