Sharona Bentsur
Brooklyn,NY
Summary
Productive Business Manager bringing 20+ years of office administration, sales, customer service and management services expertise to enhance your team. Well-versed in performing effectively across diverse industries, including Retail, wholesale, food and group homes. Proven success in identifying process improvements to optimize efficiency. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care. Highly skilled in hiring skilled employees, employee retention and expert in managing and resolving conflict in the work-place. Personable and organized, with deep understanding of community care principles and team leadership. Adept in crisis management and conflict resolution, with strong foundation in administrative tasks and compliance. Committed to fostering supportive and positive environment that enhances well-being of residents.
Overview
37
37
years of professional experience
Work History
Group Home Manager
HASC
01.2023 - Current
- Fostered positive relationships with residents and their families, staff and other individuals by being respectful, actively listening and results-driven solutions.
- Supervised group home for 10 residents with behavioral and developmental disabilities by motivating direction of 40-member team.
- Reported, investigated and resolved abuse and neglect cases.
- Maintained financial records for resident funds, company bank accounts and personal funds
- Formulated and executed budget to control costs and optimize use of resources.
- Assessed residents' needs to coordinate specialized services such as physical therapy, psychological testing and vocational assessments.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within group home setting
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents and staff.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Enhanced residents' quality of life by developing and implementing individualized care plans.
- Developed and maintained budgets within organizational guidelines, ensuring efficient use of resources.
- Led by example, demonstrating compassion, professionalism, and dedication to both staff and residents, inspiring others to follow suit.
Food Service Manager/Floor Manager
Brooklyn Bagel & Deli
01.2020 - 12.2022
- Adhered to company food, safety, quality and sanitation policies.
- In charge of accounts payable/receivable
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Supervised staff preparing and serving multiple meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Manager/Marketing Liaison (Evening Hours)
Cafe Paris
11.2010 - 10.2020
- Effective hiring, training, deployment and development of top-notch employees
- Increased profit margins by 25% through comprehensive monitoring of kitchen and employee activities, scheduling, food ordering, and effectively crossed trained employees to ensure maximum productivity
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Admission/Executive/Legal Assistant (9:00-3:00)
OU/IVDU School
03.2018 - 06.2020
- Increased attorney productivity by expertly managing heavy caseloads and prioritizing tasks based on urgency.
- Secured favorable settlements through skillful negotiation of contracts and agreements on behalf of clients.
- Provided essential administrative support during depositions, maintaining accurate records while ensuring a smooth process for all involved.
- Achieved successful case outcomes, collaborating closely with attorneys on trial preparation and strategy.
- Enhanced client satisfaction by providing top-notch legal support and efficiently managing executive schedules.
- Maintained strict confidentiality in handling sensitive client information, adhering to professional ethics guidelines.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
Sales Manger
Elian
07.1987 - 07.2003
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed 100 customer calls per day
- Increased sales by 35%
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Established and cultivated solid business relationships with new or existing customers.
- Increased sales revenue by developing and implementing effective sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Master of Science - Industrial Psychology
Brooklyn College
06.2009
Bachelor of Arts - Psychology
Queens College
06.2003
Skills
- Exemplary communication skills
- Schedule management
- Staff supervision
- Emergency preparedness
- Cost analysis and savings
- Supervision and training
- Excel and spread sheet
- Leadership
- Quickbooks
- Loss prevention
- Payroll
- Medication administration
Timeline
Group Home Manager
HASC
01.2023 - Current
Food Service Manager/Floor Manager
Brooklyn Bagel & Deli
01.2020 - 12.2022
Admission/Executive/Legal Assistant (9:00-3:00)
OU/IVDU School
03.2018 - 06.2020
Manager/Marketing Liaison (Evening Hours)
Cafe Paris
11.2010 - 10.2020
Sales Manger
Elian
07.1987 - 07.2003
Master of Science - Industrial Psychology
Brooklyn College
Bachelor of Arts - Psychology
Queens College
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