Sharona Fullard
Ibex
Darlington,SC
1
Certification
2
years of professional experience
Customer Service Representative experienced in managing high-volume call queues and resolving inquiries efficiently. Delivered exceptional customer satisfaction through active listening and critical thinking, while ensuring accuracy in CRM documentation. Focused on leveraging expertise to enhance customer experiences in a fast-paced environment.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with product information, ensuring clarity and satisfaction.
- Managed high-volume call queues while maintaining quality service standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Trained new representatives on company policies and customer handling techniques.
Education
High School Diploma
No Degree - Medical Social Work
Skills
Customer service
Data entry
Customer relations
Problem resolution
Relationship building
CRM management
Critical thinking
Active listening
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Ibex
09.2024 - CurrentRead More
Walden University
No Degree from Medical Social Work
Read More
Lamar High School
High School Diploma
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