Sharon B. Robinson
Summary
Diligent, hardworking and results-oriented. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets.
Overview
34
34
years of professional experience
Work History
Assistant Market Manager
C Spire
03.2022 - Current
- Assisted in the development and implementation of marketing strategies to drive sales growth.
- Prepared weekly and quarterly reports on sales performance and KPI metrics.
- Effectively managed store inventory processes and procedures.
- Facilitated timely customer support to ensure satisfaction.
Account Service Representative II
C Spire
11.1995 - 02.2022
- Responsible for opening and closing the store, sales, customer service, and making management decisions.
- Assessed client needs, and made recommendations for wireless services.
- Answered questions and informed customers of current sales and promotions.
Customer Service Specialist
Ms Power & Light
01.1990 - 11.1995
- Assisted customers in making payments on accounts and setting up payment plans and other service related issues.
- Helped new customers open accounts, update information and carry out range of routine actions.
Education
Post Graduate Studies - Accounting And Organizational Behavior
Jackson State Univ
Jackson, MS1992
B.S. Degree - Business Administration
Jackson State Univ
01.1989
A.A. Degree - Business Administration
Copiah Lincoln Jr. College
Wesson, MS01.1987
Skills
- CRM Software
- Employee coaching
- Customer relations
- Problem-solving abilities
- Retail sales customer service
- High-energy attitude
- Quality assurance controls
- Team leadership
References
Martha Wilbert, Trustmark National Bank, Retired VP 601-757-5844
Timeline
Assistant Market Manager
C Spire
03.2022 - Current
Account Service Representative II
C Spire
11.1995 - 02.2022
Customer Service Specialist
Ms Power & Light
01.1990 - 11.1995
Post Graduate Studies - Accounting And Organizational Behavior
Jackson State Univ
B.S. Degree - Business Administration
Jackson State Univ
A.A. Degree - Business Administration
Copiah Lincoln Jr. College
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