Work Preference
Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Email Addresses
References
Languages
Accomplishments
Timeline
Generic
Open To Work
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Sharon Bowen

Charlotte,N.C.

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Offices Administrator /Front Desk ReceptionistCostumer Service Representative, Marketing InternCostumer Service Representative, Marketing InternEvent Ambassador

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Charlotte, N.C., US
Open to relocation: Yes

Summary

Versatile professional in the hospitality industry with strong customer service and administrative skills. Proven ability to maintain positive relationships and provide quality support across diverse environments, leveraging bilingual proficiency to assist Spanish-speaking guests effectively.

Overview

8
8
years of professional experience

Work History

Offices Administrator /Front Desk Receptionist

Inspire dentistry
Charlotte , NC
05.2022 - 01.2024
  • Responded to customer inquiries and handled incoming calls to enhance service quality.
  • Scheduled appointments and updated calendars for clients and visitors.
  • Managed office supplies inventory and placed orders to ensure uninterrupted operations.
  • Utilized document management system for organized and accessible company files.
  • Provided general administrative support through accurate data entry and organized filing.
  • Ensured accurate completion of paperwork before submission deadlines.
  • Maintained positive relationships with staff and management, fostering collaboration.
  • Conducted research using reliable sources to address requested topics.

Costumer Service Representative, Marketing Intern

Family Dental Care
Charlotte, NC
07.2019 - 02.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified improvement areas in customer service processes and proposed actionable changes.
  • Facilitated memberships and assisted patients with inquiries, issues, and concerns.
  • Managed front desk operations, ensuring efficient check-in and check-out for guests.

Costumer Service Representative, Marketing Intern

Staples
Charlotte , NC
05.2016 - 05.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Facilitated customer sign-ups at various events to promote brand engagement and awareness.
  • Coordinated and participated in marketing events such as festivals and open houses to enhance brand visibility.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Represented and sold dental plans, highlighting benefits to potential customers.

Event Ambassador

TopGolf
08.2017
  • Hosted private events for VIP clients, tailoring services to meet specific needs and preferences
  • Organized and executed parties for groups of 30 or more, ensuring seamless guest experiences
  • Set up and dismantled buffets for various parties, maintaining high standards of presentation and service.

Education

High School diploma -

Unidad Educativa Santo Tomas
Portoviejo, Ecuador
06-2015

Currently studying psychology
Esneca Business school of Merida -Spain

Skills

  • Front desk operations
  • Office administration
  • Customer service excellence
  • Patient acquisition marketing
  • Clinic production strategies
  • HIPAA and OSHA certified
  • North Carolina CPR certified
  • Supplies management
  • Schedule management
  • Multi-line phone operation
  • Project coordination
  • Event planning
  • Proficient in marketing
  • Software proficiency
  • Trello and Zipwhip
  • Bilingual proficiency
  • Team collaboration
  • Communication skills
  • Schedule management
  • Multi-line phone operation

Communication Skills

Confident verbal communication skills as demonstrating delivering presentations/welcomed a party. Audiences ranked from small groups to numbers of up to 300 and counting.

Leadership Experience

Able to confidently lead a group while explaining procedures on how to elaborate a job and or closing duties.

Email Addresses

  • sanare1111@hotmail.com

References

  • David Tutiven, General manager, Charlotte Family Dental Care, (980) 422-7228
  • Estefano Joniaux, Electrical Engineer, Duke Energy, (704) 293-4577
  • Phillip Randolph, General manager , A+ Backflow , 704-657-3259

Languages

Spanish
Professional
English
Professional
Portuguese
Elementary

Accomplishments

  • CPR Certificate
  • early childhood development certificate
  • abuse prevention certificate
  • profesional development certifícate

Timeline

Offices Administrator /Front Desk Receptionist

Inspire dentistry
05.2022 - 01.2024

Costumer Service Representative, Marketing Intern

Family Dental Care
07.2019 - 02.2021

Event Ambassador

TopGolf
08.2017

Costumer Service Representative, Marketing Intern

Staples
05.2016 - 05.2017

High School diploma -

Unidad Educativa Santo Tomas

Currently studying psychology

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Sharon Bowen