Sharonda Burke

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Worked safely around moving machinery.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Loaded, unloaded, and moved material to and from storage and production areas.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Assisted in receiving, stocking and distribution of merchandise.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Responded to customer requests for products, services, and company information.

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• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Implemented and developed customer service training processes.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and provided backup support for organizational leadership.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Learned duties for various positions and provided backup at key times.