Summary
Overview
Work History
Education
Skills
Timeline
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Sharonda Curry

Fort Worth,TX

Summary

Dedicated Patient Service Representative with extensive experience at LabCorp, excelling in HIPAA compliance and insurance verification. Proven ability to enhance patient trust through exceptional customer service and efficient data entry. Skilled in managing patient records and facilitating smooth appointment scheduling, ensuring a seamless healthcare experience.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

LabCorp
10.2021 - 07.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Medical Assistant

Metroplex Orthopedics
06.2016 - 06.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Education

Certificate - Medical Assistant

PCI Health Institute
Dallas, TX
05.1994

High School Diploma - Business Administration

David W Carter
Dallas, TX
06.1990

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Eligibility determination
  • Medical insurance
  • Data entry proficiency
  • Medical billing
  • Sterilization procedures
  • Electronic health records
  • Phone etiquette
  • Routing lab results
  • Appointment confirmation

Timeline

Patient Service Representative

LabCorp
10.2021 - 07.2024

Medical Assistant

Metroplex Orthopedics
06.2016 - 06.2021

Certificate - Medical Assistant

PCI Health Institute

High School Diploma - Business Administration

David W Carter

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