Sharonda Henry
Chicago,Illinois
Summary
Recent graduate with excellent work history seeking a Massage Therapy position that enables the use of acquired skills, interests and abilities to improve customer satisfaction. Works well independently and with a team; quick learner and natural leader who pays close attention to detail. Stellar communication skills in person or via technology. Fluent in English and Persian-Dari.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Methodical Housekeeping
Chicago, IL
04.2015 - Current
- Create successful marketing plans including advertising and promotions
- Scheduling and addressing conflicts
- Inventory management.
Stretch Service Provider
Massage Envy
02.2022 - 07.2024
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
Patient Care Call Center Representative
Evanston Hospital Ararmark
08.2021 - 03.2020
- Answered all incoming calls and dispatched requests
- Dispatched and assigned service requests
- Interacted with patients and physicians to ensure that all dietary needs were being met
- Mitigated patient concerns while always complying with the assigned diet
- Escalated issues as necessary to follow best practices of the organization.
Whole Foods Market
Evanston, IL
06.2017 - 07.2018
- Coordinated with co-employees to create customer service enhancements
- Assisted in encouraging customer participation in voluntary charitable contribution programs
- Worked with management to ensure smooth customer flow and improvements to the customer experience
- Provided the best customer experience by expediting the checkout process
- Ensured proper sanitation procedures were followed for food handling, surface, and workstation cleanliness.
Walmart Supercenter
Skokie, IL
04.2016 - 06.2017
- Maintained a clean, fast, and friendly checkout experience
- Audited all cash registers daily
- Resolved customers concerns regarding refunds, exchanges, etc
- Maintained attractive customer service displays while supporting regional customer service vision
- Communicated with assistant manager regarding customer complaints or problems.
Reza Rug Gallery
Chicago, IL
01.2011 - 03.2013
- Repaired vintage Persian carpets by trimming and sewing
- Labeled carpets with customer contact information
- Processed payments in exchange for items sold
- Engaged customers upon arrival to establishment.
Education
High School Equivalency Completed
Chicago, ILThe Soma Institute of Clinical Massage Therapy
12.2021
Associate's Degree in Early Childhood Development
Harry S Truman College
Chicago, Illinois12.2014
Skills
- Computer/fast typist (60 wpm)
- Customer-Oriented
- High Energy
- Fast Learner
- Excellent Communication
Certification
Clinical massage therapy
Timeline
Stretch Service Provider
Massage Envy
02.2022 - 07.2024
Patient Care Call Center Representative
Evanston Hospital Ararmark
08.2021 - 03.2020
Whole Foods Market
Evanston, IL
06.2017 - 07.2018
Walmart Supercenter
Skokie, IL
04.2016 - 06.2017
Methodical Housekeeping
Chicago, IL
04.2015 - Current
Reza Rug Gallery
Chicago, IL
01.2011 - 03.2013
High School Equivalency Completed
The Soma Institute of Clinical Massage Therapy
Associate's Degree in Early Childhood Development
Harry S Truman College
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