Sharonda Johnson
Yazoo City,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Conduent
Remote
09.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
CMM Operator
Tower Automotive
Jackson, MS
05.2005 - 09.2021
- Programmed CMM machines to run parts according to customer specifications.
- Performed dimensional inspections of components and assemblies using CMM, calipers, micrometers, and other precision measuring instruments.
- Developed and maintained programs for complex geometries on the CMM machine.
- Troubleshot CMM programming issues and resolved problems quickly.
Customer Service Representative
Youngwilliams
Yazoo City, MS
02.2005 - 05.2005
- Prepared, reviewed, and maintained accurate case files and records.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-1995
Skills
- Data Entry
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Building Rapport
- Problem-Solving Abilities
- De-Escalation Techniques
Timeline
Customer Service Representative
Conduent
09.2021 - 01.2024
CMM Operator
Tower Automotive
05.2005 - 09.2021
Customer Service Representative
Youngwilliams
02.2005 - 05.2005
High School Diploma -
Yazoo City High School
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