SHARONDA MCNAIR
Tampa,FL
Summary
Customer-oriented Manager with eight years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
11
11
years of professional experience
Work History
General Manager
MyEyeDr.
02.2023 - Current
- Formulated policies and procedures to streamline operations.
- Reduced budgetary expenditures by effectively monitoring COGs.
- Maintained extensive knowledge of company products and services.
- Evaluated performance against company goals and policies and implemented appropriate development plans.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance daily, and implementing improvement strategies.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Assisting with ICD-10, Procedure codes, and claim filing errors.
Acquisition Integration Manager
MyEyeDr
01.2015 - 02.2023
- Eight years of Multi-state traveling for thecorporate office to facilitate startup practices or merging of newly acquired locations.
- Coaching newly acquired practices on achieving targeted Revenue goals, transitioning systems, and company culture through proper usage of SOPs.
- Developing standard operating procedures to increase efficiencies in patient care and resuming pre-integration pace and revenue.
- Developing field partnerships with regional and district leaders to enhance onboarding experiences.
- Sales Management
- Change Implementation
- Project Planning
- Insurance Subject Matter Expert
- Profit and Loss Accountability through identifying areas of improvement and making necessary adjustments.
- Cross-Functional Team Management
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals and action plans for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Self-development on compliance with Federal and State regulations for Optical standards, Optometry, and insurance.
Patient Service Coordinator
MyEyeDr
07.2012 - 08.2014
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Oversaw monthly inventory orders to guarantee an adequately stocked office.
- Used Acuitylogic POS, Examwriter EMR, and Eyefinity EHR to maintain electronic patient records
- Investigating escalated issues, patient triage, and resolving patient issues to encourage positive and thorough experience during patient visits.
- Verified and educated patient's regarding their insurance eligibility and benefits coverage.
- Drove proactive community outreach activities to help guide patient growth and retention.
- Notify patients of recalls and confirm appointments.
- Maintaining office and waiting area to provide a clean and organized patient environment.
- Managing patient referrals, vendor outreach, Doctor schedule, and correspondences.
- Assisted with optical retail and clinical testing to improve patient care.
- Processing insurance receivables and patient account receivables and assisting with revenue growth.
- Inbound and Outbound call center
Education
Some College (No Degree) - Bachelor of Science
University of North Carolina At Chapel Hill
Chapel Hill, NCHigh School Diploma -
Plymouth High School
Plymouth, NC07.2003
Skills
- Startups and Acquisitions
- Microsoft Office Products
- Verbal and Written Communication
- Change Implementation
- Project and Retail Management
- Customer Service
- Medical and Vision Insurance
- Profit and Loss Accountability
- ZOHO, EHR, POS
- Florida Notary Public
- Account Coordinator
- Call Center
Timeline
General Manager
MyEyeDr.
02.2023 - Current
Acquisition Integration Manager
MyEyeDr
01.2015 - 02.2023
Patient Service Coordinator
MyEyeDr
07.2012 - 08.2014
Some College (No Degree) - Bachelor of Science
University of North Carolina At Chapel Hill
High School Diploma -
Plymouth High School
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